Job Locations US-Remote | US-WA-Liberty Lake | US-MA-Boston | US-AZ-Chandler | US-NJ-Marlton | US-FL-Orlando | US-TX-Plano

ID

2026-262096

Position Type

Full-Time

Job Grade

21

Department

043D-05190 CLAIMS - EXECUTIVE MGMT & ADMIN

Market

US Retail Markets

Minimum Salary

USD $179,000.00/Yr.

Maximum Salary

USD $322,000.00/Yr.

Typical Starting Salary

$214,800 - $286,300

Travel

25%

Recruiter

Cassandra Schmitmeyer

Internal Application Deadline

10/14/2026

Referral Bonus Eligible?

No

As the Senior Director, Business Reinvention for Auto Claims in USRM, you will own the results of the Auto Claims human-centered, AI transformation. You will serve as the transformation lead for a cross-functional team of partners. This is an individual contributor role that leads through influencing and driving outcomes. You will set direction and priorities, make key decisions, strengthen cross-functional partnerships, and be accountable for delivering outcomes for our customers, our employees, and our business. This role reports directly to the SVP of USRM Auto Physical Damage Claims.

Responsibilities:

• Owns the results of the Auto Claims AI transformation, including delivery of committed capabilities and realization of accuracy, care, ease, and speed (ACES) outcomes.
• Represents the transformation with senior Claims & Service and USRM leadership, communicating progress, risks, and trade-offs transparently.
• Sets the goals, priorities, and operating principles for the transformation. Makes the decisions that move the work forward, including prioritization, sequencing, trade-offs, and resource allocation.
• Partners closely with the Claims & Service AI Quarterback to frame major decisions, maintaining alignment with the broader Claims & Service, and USRM priorities.
• Creates a culture of experimentation, speed, and accountability within the core team.
• Partners with Field Operations and enabling partners to build the change and deployment approach for developed capabilities.

• Recent relevant experience and expertise in Auto Claims, including leading a significant Auto Claims operation.
• Demonstrated results through leading complex, cross-functional work and delivering measurable business results.
• Proven track record as an entrepreneurial change leader who can deliver results across competing priorities.
• Ability to make decisions with incomplete or ambiguous information, adapt quickly as conditions change, and hold others accountable for outcomes.
• Ability to influence, build partnerships, and communicate with senior leaders across Claims & Service and USRM.
• Deep knowledge of claims operations, insurance regulations, and supporting systems, typically acquired through a bachelor's degree and 10+ years of progressively responsible experience.
• Ability to travel as needed, up to 25%.

25%

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