Transformation Lead, USRM Independent Agent Distribution

The US Retail Markets (USRM) Independent Agent Distribution Transformation Lead focuses on the most critical value drivers for the aligned SBU by quarterbacking initiatives that are highly complex, cross-functional, and cross-imperative. They will be responsible for effectively designing solutions to enable us to achieve our business goals while advancing the customer, agent, and employee experience. The Transformation Lead will effectively synthesize diverse, varying perspectives into a cohesive and aligned strategy by bringing the right voices to the table, building mutual trust / strong relationships, and allowing for vigorous debate. They will drive a unified vision across senior leaders and key stakeholders inside and outside of the SBU, while ensuring initiatives are in alignment with strategic business priorities. Ultimately, the Transformation Lead needs to leverage varying resources to build the aligned team that will turn strategy into reality, ensuring robust execution and outcome achievement.

**This role may have in-office requirements dependent upon candidate location.**

Responsibilities

• Creates and leads the strategic direction for large scale cross functional initiatives that balances business strategy, marketplace research, and ideation for the creation of holistic customer and user solutions within the SBU.
• Defines the future target state and partners with the solution delivery teams to identify the path to get there. Collaborates with executives, senior leaders, and other stakeholders to scope opportunities, develop, and prioritize projects in alignment with SBU strategy.
• Leverages analytics and data to understand how to optimize for the best outcome. Understands how to apply user research and synthesize into programs to set direction of design that accomplishes goals.
• Proactively identifies interdependencies, efficiencies, resources needed, and any barriers that may create risk with time to market and budget constraints. Indirectly manages assigned work streams, each with varying priorities, timelines, and resource requirements for multiple initiatives.
• Dives deep into the underlying tech architecture and supports the team in solutioning that supports future state vision and closes gaps in business and technology.