Project/Program Manager Location: Boston, MA / Hybrid

About the Mass FinTech Hub

The Mass FinTech Hub is a collaborative initiative uniting leaders across technology, financial services, academia, and government to drive innovation, entrepreneurship, and economic growth throughout the Commonwealth of Massachusetts.

We:

• Empower students and entrepreneurs to launch and scale transformational FinTech ventures.
• Partner with corporations and investors to advance innovation practices and collaborations.
• Leverage the power of community to strengthen Massachusetts’ position as a global FinTech leader.

Position Summary

The Project/Program Manager will lead the design, execution, and delivery of high-impact programs that advance the mission of the Mass FinTech Hub—to position Massachusetts as the global leader in FinTech innovation.

This role is ideal for a proactive, hands-on professional who thrives in a fast-paced, entrepreneurial environment. You will manage multiple initiatives end-to-end and collaborate across corporate, academic, investor (angel and venture), startup, and public-sector partners. In addition to program management, you’ll contribute to day-to-day operational excellence, develop scalable playbooks, and represent the organization at key industry events and stakeholder engagements.

This is a highly visible role with significant exposure to senior leaders across the FinTech ecosystem. The ideal candidate combines operational rigor, creativity, and relationship-building skills with a deep passion for innovation and ecosystem development.

Key Responsibilities

Program Management & Delivery

• Oversee the design, implementation, and continuous improvement of multiple programs to ensure alignment with the organization’s strategic objectives.
• Define project timelines, deliverables, and success metrics to ensure impactful execution.

Operational Leadership

• Develop and maintain operational playbooks to standardize processes and scale program delivery.
• Ensure smooth day-to-day operations across all active initiatives.

Stakeholder Engagement

• Serve as a central liaison among corporate, academic, investment, startup, and government partners.
• Foster strong relationships that drive collaboration and ecosystem growth.

Team Collaboration

• Partner with small, agile teams to deliver projects efficiently and effectively.
• Provide structure and coordination across cross-functional initiatives.

Representation & Events

• Represent the Mass FinTech Hub at conferences, panels, and public forums.
• Support the planning and execution of major community and ecosystem events.

Continuous Improvement

• Identify process and experience gaps across programs and recommend scalable improvements.
• Monitor and evaluate outcomes using data-driven metrics such as NPS, CSAT, and CES.

Diversity, Equity & Inclusion

• Advance DEI efforts across all programs, ensuring equitable access and representation within the FinTech ecosystem.

Qualifications & Experience

• 3+ years of experience in program or project management, preferably within innovation, entrepreneurship, or ecosystem-building environments.
• Proven ability to design, operationalize, and scale programs using structured frameworks and playbooks.
• Strong communication, interpersonal, and relationship management skills.
• Demonstrated ability to lead cross-functional initiatives and influence without direct authority.
• Exceptional organizational and time management abilities, with the capacity to balance multiple priorities.
• Analytical, data-informed mindset with experience tracking program success via NPS, CSAT, CES, and related metrics.
• Passion for innovation, entrepreneurship, and inclusive ecosystem development.
• Confident public speaker, comfortable representing the organization at industry events and discussions.
• Working knowledge of financial accounting systems, budgeting, and reporting principles.

Location & Work Expectations

This hybrid position is based in Boston, with in-office presence required several days per week depending on organizational needs. Some evening events and public speaking engagements are expected.

Compensation

• Competitive salary commensurate with experience and aligned with nonprofit compensation scales.
• Comprehensive benefits and a supportive, growth-oriented work environment.
• Internal equity and market considerations are reviewed prior to final offer.

Why Join Us

Joining the Mass FinTech Hub means becoming part of a dynamic, mission-driven team at the center of one of the world’s most vibrant FinTech ecosystems. You’ll take ownership of strategically important projects, build connections with influential leaders, and help shape the future of financial innovation.

Interested candidates should submit letter of interest and resume to info+PM@massfintechhub.com