Solution Architect

The Opportunity

The Solution Architect, working with the IT Service Management and the Enterprise Architect teams for strategic direction (both conforming to, and helping to define) and plays a key role as a growth/innovation driver and advocate for good design where: the work focuses on the overall architecture, design, build, and integration of solutions or platforms spanning multiple technical and/or business capability domains with significant cost / strategic implications; Solution domain is highly complex; Business needs, concepts, and/or requirements are ambiguous, require definition and/or contain uncertain requirements that are likely to change, and/or require situational management of high technical delivery risk; Solutions that consist of unproven implementation technologies or multiple implementation techs at once within domains that experience rapid change.

The Team

Are you a skilled Solution Architect looking to make an impact in the world of IT Service Management? Join our dynamic team as we revolutionize IT operations using the industry-leading platform, ServiceNow.

What You'll Do: As a Solution Architect on our IT Service Management team, you will be at the forefront of designing and implementing innovative solutions on the ServiceNow platform. Collaborate with cross-functional teams to architect, develop, and optimize ITSM processes, enhancing efficiency, user experience, and overall service delivery.

The Impact:

• Partner with Enterprise Architecture (EA) to define and maintain the target operating model for delivery, including technologies, tools, and patterns.
• Partner with Enterprise Architecture to further the strategic vision and application Roadmaps.
• Partner with Development Teams to translate architecture to design/code-level execution.
• Serve as the technical liaison between MassMutual business partners, industry vendors, and distribution partners, while working very closely with both business and technical stakeholders.
• Identify end-to-end technical solutions based on business needs that utilize a service-based architecture incorporating API’s and Events for decoupling Digital and Backend application services.
• Capture future state technology vision in actionable, context-specific roadmaps.
• Partner directly with the specific technology subject matter experts and technical leads to ensure architecture standards are adopted and solutions are aligned with enterprise Technology stacks.
• Architect Solutions are designed as reusable components (API’s/ Microservices) that compose an overall solution that’s flexible, scalable, performant and providing excellent user experience.
• Accountable for implementation of cross-functional solution architecture of all technologies in the Sales & Distribution technology stack.
• Understand and proactively assess the current state of the technology and identify gaps and overlaps.
• Ensure technologies are optimized, recommending investments and rationalization and if necessary, conducts technology assessment and selection.
• Possess deep industry understanding and a point-of-view of the services provided, and the technologies/products used in the industry to effectively make decisions on product usage and investment at MassMutual.

Key Responsibilities:

• Architecture/ Design Decisions & Technology Evaluations
• Industry Trends, Research, POC, Tools
• Architecture Snapshots
• Creating and maintaining Archi diagrams
• Full Architecture Reviews
• Design & Code Reviews
• Test Plan Reviews
• Production Support Transition Reviews
• Hands-on collaboration with Development team
• Attend and contribute to Architecture & Design Roundtables
• Project Team Meetings, status, planning, requirement reviews, etc.

The Minimum Qualifications

• BA or BS degree or 5+ years equivalent practical experience.
• 5+ years development experience, capable of designing and implementing complex solutions.
• 1+ years of Experience with JavaScript, ideally with the ServiceNow platform.
• 1+ years of Experience with web service protocols like SOAP, REST, JSON or Kafka.

The Ideal Qualifications

• Proven expertise on establishing holistic visibility through ServiceNow Configuration Management (CMDB) and Asset Management and related best practices.
• Experience in cloud application design, development, and deployment.
• Experience with Design Patterns and modeling tools.
• Experience in cloud application design, development, and deployment. Related Cloud Solutions Architect certification by AWS or Azure is desired. AWS Certified Solutions Architect – Professional is preferred.
• Commanding knowledge of the ServiceNow platform and experience using Flow Designer to create automation solutions.
• Strong collaboration skills with the ability to work in a team-based environment including employees, vendors, and third-party contractors.
• Excellent mentoring skills and the desire to contribute to efforts beyond the scope of the day-to-day project work.
• Proven ability to provide technical leadership and guidance to less experienced team members.
• Strong understanding and adherence to IT SDLC and operational best practices.
• Capable of designing and implementing complex solutions with anyone of the following technologies: HTML, CSS, JavaScript, JAVA, NodeJS, SpringBoot, Python, APIs, Kafka as well as Cloud Native Services.
• Experience in cloud application design, development, and deployment.
• Knowledge of user authentication and authorization between multiple systems, servers, and environments.

What to Expect as Part of MassMutual and the Team

• Cutting-edge Projects: Contribute to meaningful projects that shape the future of IT service management, working with the latest ServiceNow technologies.
• Collaborative Environment: Join a team of passionate professionals, fostering a collaborative and supportive work culture where your ideas and expertise are valued.
• Professional Growth: Enhance your skills and expertise through continuous learning opportunities, certifications, and exposure to diverse ITSM challenges.
• Impactful Work: Play a pivotal role in improving IT operations for organizations, directly influencing their productivity and success.
• Competitive Benefits: Enjoy a comprehensive benefits package, including competitive salary, health coverage, retirement plans, and more.
• Work-Life Balance: We prioritize work-life balance, offering flexible work arrangements to help you thrive in your personal and professional life.

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