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Solution Architect



Springfield, MA, USA
Posted on Wednesday, August 23, 2023

Solution Architect

Springfield, Massachusetts Technology Job ID R13976

The Opportunity

The Solution Architect, working with the IT Service Management and the Enterprise Architect teams for strategic direction (both conforming to, and helping to define) and plays a key role as a growth/innovation driver and advocate for good design where: the work focuses on the overall architecture, design, build, and integration of solutions or platforms spanning multiple technical and/or business capability domains with significant cost / strategic implications; Solution domain is highly complex; Business needs, concepts, and/or requirements are ambiguous, require definition and/or contain uncertain requirements that are likely to change, and/or require situational management of high technical delivery risk; Solutions that consist of unproven implementation technologies or multiple implementation techs at once within domains that experience rapid change.

The Team

Are you a skilled Solution Architect looking to make an impact in the world of IT Service Management? Join our dynamic team as we revolutionize IT operations using the industry-leading platform, ServiceNow.

What You'll Do: As a Solution Architect on our IT Service Management team, you will be at the forefront of designing and implementing innovative solutions on the ServiceNow platform. Collaborate with cross-functional teams to architect, develop, and optimize ITSM processes, enhancing efficiency, user experience, and overall service delivery.

The Impact:

  • Partner with Enterprise Architecture (EA) to define and maintain the target operating model for delivery, including technologies, tools, and patterns.
  • Partner with Enterprise Architecture to further the strategic vision and application Roadmaps.
  • Partner with Development Teams to translate architecture to design/code-level execution.
  • Serve as the technical liaison between MassMutual business partners, industry vendors, and distribution partners, while working very closely with both business and technical stakeholders.
  • Identify end-to-end technical solutions based on business needs that utilize a service-based architecture incorporating API’s and Events for decoupling Digital and Backend application services.
  • Capture future state technology vision in actionable, context-specific roadmaps.
  • Partner directly with the specific technology subject matter experts and technical leads to ensure architecture standards are adopted and solutions are aligned with enterprise Technology stacks.
  • Architect Solutions are designed as reusable components (API’s/ Microservices) that compose an overall solution that’s flexible, scalable, performant and providing excellent user experience.
  • Accountable for implementation of cross-functional solution architecture of all technologies in the Sales & Distribution technology stack.
  • Understand and proactively assess the current state of the technology and identify gaps and overlaps.
  • Ensure technologies are optimized, recommending investments and rationalization and if necessary, conducts technology assessment and selection.
  • Possess deep industry understanding and a point-of-view of the services provided, and the technologies/products used in the industry to effectively make decisions on product usage and investment at MassMutual.

Key Responsibilities:

  • Architecture/ Design Decisions & Technology Evaluations
  • Industry Trends, Research, POC, Tools
  • Architecture Snapshots
  • Creating and maintaining Archi diagrams
  • Full Architecture Reviews
  • Design & Code Reviews
  • Test Plan Reviews
  • Production Support Transition Reviews
  • Hands-on collaboration with Development team
  • Attend and contribute to Architecture & Design Roundtables
  • Project Team Meetings, status, planning, requirement reviews, etc.

The Minimum Qualifications

  • BA or BS degree or 5+ years equivalent practical experience.
  • 5+ years development experience, capable of designing and implementing complex solutions.
  • 1+ years of Experience with JavaScript, ideally with the ServiceNow platform.
  • 1+ years of Experience with web service protocols like SOAP, REST, JSON or Kafka.

The Ideal Qualifications

  • Proven expertise on establishing holistic visibility through ServiceNow Configuration Management (CMDB) and Asset Management and related best practices.
  • Experience in cloud application design, development, and deployment.
  • Experience with Design Patterns and modeling tools.
  • Experience in cloud application design, development, and deployment. Related Cloud Solutions Architect certification by AWS or Azure is desired. AWS Certified Solutions Architect – Professional is preferred.
  • Commanding knowledge of the ServiceNow platform and experience using Flow Designer to create automation solutions.
  • Strong collaboration skills with the ability to work in a team-based environment including employees, vendors, and third-party contractors.
  • Excellent mentoring skills and the desire to contribute to efforts beyond the scope of the day-to-day project work.
  • Proven ability to provide technical leadership and guidance to less experienced team members.
  • Strong understanding and adherence to IT SDLC and operational best practices.
  • Capable of designing and implementing complex solutions with anyone of the following technologies: HTML, CSS, JavaScript, JAVA, NodeJS, SpringBoot, Python, APIs, Kafka as well as Cloud Native Services.
  • Experience in cloud application design, development, and deployment.
  • Knowledge of user authentication and authorization between multiple systems, servers, and environments.

What to Expect as Part of MassMutual and the Team

  • Cutting-edge Projects: Contribute to meaningful projects that shape the future of IT service management, working with the latest ServiceNow technologies.
  • Collaborative Environment: Join a team of passionate professionals, fostering a collaborative and supportive work culture where your ideas and expertise are valued.
  • Professional Growth: Enhance your skills and expertise through continuous learning opportunities, certifications, and exposure to diverse ITSM challenges.
  • Impactful Work: Play a pivotal role in improving IT operations for organizations, directly influencing their productivity and success.
  • Competitive Benefits: Enjoy a comprehensive benefits package, including competitive salary, health coverage, retirement plans, and more.
  • Work-Life Balance: We prioritize work-life balance, offering flexible work arrangements to help you thrive in your personal and professional life.


Salary Range: $118,900.00-$156,000.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.