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Business Systems Analyst



IT, Sales & Business Development
Springfield, MA, USA
Posted on Wednesday, August 23, 2023

Business Systems Analyst

Springfield, Massachusetts Business Analysis Job ID R13361

The Centralized Enterprise Tools (CET) organization is made up of multiple teams that support the full life cycle of MassMutual’s customer correspondence patterns and electronic records management for the enterprise.  Our teams are Dev-Ops shops, so we are not only responsible for the operational health of our systems, but we also help deliver strategic solutions working with our business and IT partners.  Some examples of the correspondence we generate for our customers are contracts, financial statements, bills, letters, and checks.  In addition to document generation and output management, we manage MassMutual’s strategic electronic records repository and provide automated electronic workflow capabilities and services.
To help us achieve our mission, we are hiring a Business Systems Analyst to work with our Enterprise Content Management (ECM) developers and with project teams across the enterprise engaged with CET.  This position requires the ability to facilitate and enable solution delivery in partnership with our technical teams, business partners, and project teams.


  • Assist with incoming demand triage and help project teams achieve “good order” in preparation for development activities
  • Assist with creating and providing high-level estimates for project planning
  • Analyze and decompose business requirements to assist with system design activities
  • Consult on and/or document requirements and create use cases
  • Consult on and/or document non-functional requirements for application specific components
  • Translate technical concepts into business terms and vice versa
  • Assist the developers in the overall design as the ECM/CET expert, bridging the gap between the requirements and technology – this may include field mapping between source and system(s) and our target repository
  • Help drive design discussions to ensure they align with the architectural roadmap and can be adhered to within project schedule and budget
  • Assist the developers in the overall design across ECM and other CET systems; identify gaps, problems and dependencies between individual designs and systems
  • Participate in Peer Reviews of designs, code and production readiness
  • Provide input into project test strategies and test scenarios; participate (directly or indirectly) in all phases of project testing
  • Operate independently on multiple project tasks of varying complexity
  • Identify and drive process improvement opportunities

Basic Qualifications

  • 5+ years of experience in a Business Systems Analyst or similar role
  • Experience and/or working knowledge of drafting business/systems requirements
  • Must be comfortable reading/analyzing data files in various formats (i.e. text, XML)
  • Experience supporting/servicing Customer Communications
  • Skilled in problem solving and technical analysis
  • Strong organizational skills and attention to detail
  • Effective relationship building skills
  • Excellent written and verbal communication skills
  • Working knowledge of system testing processes including test strategies and integrated testing and use-case scenarios
  • Seasoned individual capable of handling broad scope projects that have short to long-term focus
  • Authorized to work in the US without sponsorship now or in the future
  • Must be able to align work schedule with standard EST business hours

Preferred Qualifications

  • 8+ years of experience in a Business Analyst and/or Business Systems Analyst role
  • Knowledge or experience with event management solutions and tools using the publish-subscribe framework
  • Knowledge or experience with print solutions and output management tools like Emtex and the xPression suite
  • Experience and/or working knowledge of Financial Service / Life Insurance concepts and business data
  • Experience working with Agile development processes and methodologies including Scrum and Kanban
  • Ability to influence peers, leaders and business customers


Salary Range: $86,200.00-$113,100.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.