Business Consultant - Group Voluntary Benefits
Business Consultant - Group Voluntary BenefitsSpringfield, Massachusetts Business Analysis Job ID R14253
Business Consultant - Voluntary Benefits
Full-time, Hybrid Schedule, Boston or Springfield, MA office
MassMutual’s Worksite team is adding Business Consultant positions to support our growth with our supplemental products. As a Business Consultant, you will work across the Worksite business and technology partners to create, drive and execute strategies resulting in cohesive customer experiences. The Business Consultant will specialize in creating documentation requirements, correspondence and procedures for our new products.
The Worksite Insurance business is growing as we aim to reach middle class workers in support of MassMutual’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships. To further this success, we must continue to evolve our strategy to reach more benefits producers and customers, while providing them an enhanced self-service, digital experience to allow us to aggressively grow top line sales. Worksite, which provides protection benefits such as life, disability, critical illness and accident insurance through employers, complements MassMutual’s retirement plans business with the goal of enhancing the financial wellness of Americans through their employers.
In this role you will work in a collaborative, action-oriented and customer-focused environment. You will serve as a senior supplemental health expert and resource on processes, projects, as well as partner with other business areas to identify continuous improvement opportunities that will enhance the customer experience. You'll formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements.
Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results.
Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements.
Guide and advise less-experienced Business Analysts.
Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.
The Minimum Qualifications
Bachelor’s Degree or High School Diploma with 4+ years of relevant experience
5+ years of experience in a Product Owner, Business Analyst, Business Consultant, or similar role
3+ years of experience with Group Insurance, Worksite, Voluntary Benefits or Supplemental Products
1+ Year experience eliciting, analyzing, validating, and document business, organizational operational and/or system requirements
The Ideal Qualifications
Experience with Group Insurance, Worksite, Voluntary Benefits or Supplemental Products
Experience with Financial Services, FinTech, InsurTech, Life Insurance and/or Annuities, and/or Disability
What to Expect as Part of MassMutual and the Team
Regular meetings with the Worksite Operations Supplemental Products Team.
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.