Operational Excellence Practitioner, CFO Strategic Operations

The Opportunity

As an Operational Excellence Practitioner, you will work in a fast paced, innovative, and collaborative environment on critical Corporate Finance (CFO) operational and technological initiatives. Using Lean Six Sigma methodologies, the Operational Excellence Practitioner leads improvement efforts and achieves desired outcomes to optimize how we get work done. You are motivated to pursue positive change and work with employees in facilitating recommended changes. You are passionate about continuous improvement and challenge the status quo for the good of the customer.

The Team

The CFO Strategic Operations team drives efficiency, effectiveness and influencetohow the CFO organization gets work done, while keeping the customer at the center of what we do. We do this through effectively delivering continuous improvement, change management, collaboration and planning, and employee engagement services to the CFO organization and our business partners. With successful collaboration and alignment, the CFO Strategic Operations team focuses on the customer, acts with integrity, and achieves clearly defined outcomes. It is an exciting time for the CFO Strategic Operations team as we build out and expand our practices to service critical business needs and generate value to MassMutual’s ways of working.

The Impact

• Using Lean Six Sigma principles, lead continuous improvement initiatives and operational excellence within the CFO organization that incorporate and impact cross-functional operations and technologies

• Plan, facilitate, and execute continuous improvement events using Lean Six Sigma tools (i.e., Kaizen) and incorporate the DMAIC methodology

• Scope CFO processes, prioritize efforts and launch projects.

• Identify opportunities for process improvement, waste removal, and cost reduction that will deliver operational efficiencies to how we get work done

• Define and measure the current state, perform in-depth process and metric analysis that will result in an optimal future state while producing operational efficiency and cost savings

• Develop project charters with clear definition of the business problem, objectives, measures, and scope

• Contribute to the build of the CFO Strategic Operations continuous improvement practice through the development of materials, content, templates and project success stories that position the team for growth and brand integrity.

• Be a Lean advocate and foster a Lean culture that promotes continuous improvements, reduces customer pain points, and empowers employees

The Minimum Qualifications

• 6+ years of experience, post Bachelor’s degree, in Lean/Continuous Improvement and/or Operational Excellence roles with a proven measurable track record of delivering tangible outcomes and improvements to ways of working

• Lean Six Sigma Green Belt certification

• 2+ years of experience and proficiency in the DMAIC methodology and Lean tools (i.e., Kaizen, 5 Whys, etc.) removing process waste and achieving efficiencies

The Ideal Qualifications

• 8+ years of in Lean/Continuous Improvement and/or Operational Excellence roles with a proven measurable track record of delivering tangible outcomes and improvements to ways of working

• Lean Six Sigma Black Belt certification

• MBA

• Effective communicator, collaborator and influencer to lead a project team and subject matter experts to accomplish set objectives and outcomes

• Skilled in process mapping in Visio

• Comfortable with ambiguity and unexpected challenges in an environment in its’ early stages of continuous improvement

What to Expect as Part of MassMutual and the Team

• Regular meetings with the CFO Strategic Operations team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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