DI Claim Specialist, DI Claims

Springfield Office, Fulltime

The Opportunity

We’re growing and our clients deserve the best. As a DI Claim Examiner,you will be responsible for adjudicating Individual Disability Income and Life Waiver of Premium claims of varying complexity.

As a Claim Examiner, you will collaborate with subject matter experts; you will proactively identify, solicit, and analyze information essential to the claim evaluation process, including but not limited to medical records, financial documentation, and occupational information; you will develop and implement investigative action plans; and make or recommend liability determinations in adherence with policy provisions.

The Team

We deliver a personalized and exceptional claim experience for our customers through continuous process improvements and data and technology solutions. Our culture is one of collaboration, agility, engagement, diversity, and inclusivity, with focus on associate development. Our talented workforce includes claim examiners and specialists, nurse consultants, vocational rehabilitation consultants, consulting physicians and psychologists, and financial consultants.

The Impact

• Adjudicate disability income and life waiver of premium claims of low to moderate complexity in adherence with policy provisions

• Demonstrate critical thinking and proactively address outstanding claim requirements

• Recommend initial and ongoing liability determinations, authorize and issue benefit payments as appropriate

• Demonstrate exceptional customer service skills, both oral and written

• Respond proactively and timely with claimants and other stakeholders

• Demonstrate the ability and desire to handle issues independently, seeking guidance in highly complex situations

Minimum Qualifications

• Associates Degree or 2+ years of Individual Disability Income Disability Claim Experience

• 1+ years of customer service experience

Ideal Qualifications:

• Associate’s or Bachelor’s degree

• 3+ years of Individual Disability Income or Group Long Term Disability Claim experience

• Investigative experience

• Proven, exceptional customer service skills through oral and written communications are required in accordance with internal and regulatory standards

• Must be flexible, able to work independently and self-driven

• Detail focused with excellent time management skills

What to Expect as Part of MassMutual and the Team

• Regular meetings with the DI Claims team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.