The Opportunity

As a Field Compensation Specialist, you will support both compensation processing as well as handle inquiries and research items from our advisors.

Team members frequently work closely with others on our team, our vendors, and a number of departments throughout MMLIS and across MMFA. In this role, you will demonstrate accountability, agility, strong communication skills, a dedication to be inclusive, a solid business acumen and skills to continually improve and grow. We also highly value a passion for learning and development, willingness to lead, resilience and self-awareness.

The Team

The MMLIS Compensation team is a hybrid group made up of operational staff, handling the day to day commission processing, as well as a customer service group responding to incoming emails from both the field as well as internal business partners. Our mission is to ensure timely and accurate payout of compensation to our advisors. The uniqueness of the MMLIS Compensation team is that most initiatives across the B/D impact compensation which creates lots of projects and opportunities for change management. It also requires our team to be agile and resilient and to maintain a high business acumen within the B/D. We are looking for someone to join our team who can help support both types of work, operational and service oriented, with a desire and ability to take part in new project initiatives.

The Impact:

• Review, format, process and research comp as it comes in on a daily basis to ensure proper processing

• Research and process items that are received in the email inbox

• Work collaboratively with team members and other internal and external business partners

• Review and maintain policies and procedures

• Participate in any special projects that may impact both the team and/or the field

• Actively engaged in Huddles and Problem Solving

The Minimum Qualifications:

• High School Diploma or GED

• 1+ years of customer service experience

• 1+ year Microsoft Office experience

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications:

• Flexible, can-do attitude, self-motivated, self-sufficient and ability to work effectively with peers and business partners

• Solid, Proven Proficiency in Excel- experience with Pivot tables and VLOOKUP required

• 1+ years business/industry experience

• Understanding of BD/RIA operational platforms and workflows

• Ability to identify opportunities and problem solve effectively

• Ability to multitask and meet deadlines

• Action-oriented and ability to assume ownership of requests / problems and deliver effective resolution to customers.

• Organizational skills

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.