Product Owner, Business Process Strategy,

Full-Time/Hybrid, Boston, New York, Springfield

The Opportunity

As a Product Owner on our Worksite Team, you’ll be responsible for executing against and helping to shape the product roadmap for a group benefits policy administration platform supporting an ongoing portfolio of voluntary benefit products. You will be expected to navigate multiple concurrent projects from a high level and able to also quickly dive into the weeds with teams as needed to address project-specific roadblocks. You’ll need to roll up your sleeves and shoulder-to-shoulder with both highly technical and non-technical teams across the organization throughout the entire product development lifecycle.

The Team

The Worksite Insurance business is growing as we aim to reach middle class workers in support of MassMutual’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships. To further this success, we must continue to evolve our strategy to reach more benefits producers and customers, while providing them an enhanced self-service, digital experience to allow us to aggressively grow top line sales. Worksite, which provides protection benefits such as life, disability, critical illness and accident insurance through employers, complements MassMutual’s retirement plans business with the goal of enhancing the financial wellness of Americans through their employers.

The Impact:

• Responsible for building a deep understanding of the scope, member impact, operational impact, and system integration points of any new product initiative and while driving and providing oversight to planning, requirements gathering and cost/resource estimate breakdowns.

• Serves as a liaison between Product Development, the Project Management Office, Business Design and IT.

• Lead the development and execution of complex business plans, programs and initiatives which have impact across Worksite with broad impact

• Responsible for creating deliverables and presentations that further team understanding of the implementation and proactively communicate with stakeholders to ensure awareness and mitigate for risks and issues

• Serves as the voice of the customer and translates customer needs into platform capabilities and solutions that meet those needs.

• Serves as owner of the product and platform capabilities roadmap

• Act as key participant in large-scale planning

• Review and analyze strategy for product/functionality/experience area

• Influence strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

• Make decisions in strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

The Minimuim Qualifications:

• 7+ years product management, Product Owner, Business Analyst, Business Consultant, or similar role

The Ideal Qualifications

• Group benefits experience with insurance products

• Previous product management experience with policy administration platforms, inclusive of digital portals, claims, billing, member management and quoting

• Strong leadership skills

• Strategic mindset, with excellent knowledge and understanding of banking/financial services

• Excellent communication and presentation skills

• Previous experience launching and scaling new capabilities or enhancements within an Agile framework

• Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Worksite team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RS1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.