The Opportunity

As an Inforce Investment Operations Consultant you will be responsible for leading various initiatives and projects to continually improve efficiency and effectiveness, and to achieve team objectives. Resolving highly visible and sensitive service and/or regulatory issues requiring extensive expertise and providing coaching and guidance to team members.

The Team

MML Investors Services (MMLIS) Brokerage & Advisory Maintenance team is responsible for the processing of post-issuance transactions such as account maintenance for accounts clearing through National Financial Services (NFS) and held directly with external vendors. Also responsible for future cross-training in order to process money movement, transfers and agency maintenance requests.

The Impact

The successful candidate will deliver business value by processing the most complex, high-profile Account Maintenance case types and be the point person for escalations. Additionally, you will perform lead worker duties such as assist in training, and answer questions from less experienced staff.

Key Responsibilities Include

• Review broker dealer business submissions for accuracy and completeness.

• Identify cases that are not in good order (NIGO) and work with our Field force to resolve.

• Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.

• Process client data into back office systems with a high level of accuracy.

• Research and resolve operational issues as needed.

• Identify and resolve problems using Root Cause Problem Solving tools.

• Work effectively to meet/exceed productivity and quality standards.

The Minimum Qualifications

• 3+ years operational work experience and/or reviewing items for accuracy

• 3+ years customer service experience/working with internal or external customers

• 1+ years' experience demonstrating leadership capabilities via project work or strategic initiatives

• High School Diploma or equivalent

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

• **Must be able to start your work day between the hours of 7:30 – 9:00AM EST​

The Ideal Qualifications

• 2+ years experience as an Investment Services Specialist

• 3+ years financial services industry experience

• 3+ years brokerage industry knowledge

• Working knowledge of the securities industry specifically as it relates to back office processing for standard non-retirement accounts

• Knowledge and understanding of FINRA/SEC rules and regulations

• Knowledge of MMLIS new business workflows, systems, and concepts

• Superior telephone and communication skills

• Strong organization and analytical skills

• Ability to work in a fast paced environment and adhere to strict deadlines

• Ability to work overtime and/or work a flexible shift arrangement as business needs arise

• Basic knowledge of registration types, brokerage account features, managed account attributes, billing of managed account

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Brokerage & Advisory Maintenance team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.