Business Improvement Specialist - Procurement Center of Excellence

Full-Time

Boston MA or Springfield, MA

The Opportunity

At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. On the MassMutual Procurement team, we have a goal to enable MassMutual’s mission and vision by providing the right supplier solution at the right time. Our mission is to streamline the procurement process, align supplier partners to meet business needs, and continuously increase the value provided to our policyholders.

We have embarked on an extensive maturity of our procurement operating model with a focus on standardization, implementing industry best practices, and reducing supplier spend. To achieve that mission, we are looking to hire a Business Improvement Consultant within our Procurement Center of Excellence (CoE). If you are someone that has a passion for continuous improvement and innovation as well as he ability to execute against business deliverables, this may be the right role for you.

The Team

The Procurement COE sits within Procurement’s Enterprise Services & Enablement team and partners closely across all areas of Procurement to define and continuously improve our processes and practices. The COE’s mission is to drive procurement excellence and consistency across all of Procurement. The team is focused on initiative management; namely, the initiatives that will improve the processes, technology and analytical capabilities of Procurement as a whole. We are seeking a Business Improvement Consultant to drive the effectiveness of existing business processes, and to consult and lead improvement practices to meet and exceed shared goals.

The Impact

The Business Improvement Specialist reports to the Director of the COE and partners closely with the procurement teams and leaders to enable efficiency and effectiveness through the analysis, planning, execution of process improvements. This role will help teams and leadership with problem solving and enhancement execution. Through a culture of collaboration and teamwork this role will lead develop content and knowledge-based documentation across Procurement processes, and where needed assist with job aids and coaching on procedures. This role will consult with project teams, project sponsors and procurement leadership to determine job performance needs and implement solutions to maximize employee learning, knowledge, and results. This role will work closely with communications in the development of compelling stories to illustrate the need for change and implementation of enhancements.

Responsibilities

Training and Learning Management:

• Work with subject matter experts to identify learning, knowledge, and desired results in order to design and implement learning content and train employees to maximize desired results
• Evaluate follow-up and ongoing learning needs as it applies to processes and job expectations

Continuous Improvement:

• Act as a faciliatory leader and coach for continuous improvement projects tied to Procurements strategic objectives and KPIs
• Champion a continuous improvement management mindset and translate efficiencies into operating norms and best practices
• Manage multiple concurrent continuous improvement projects and adapt to changing priorities
• Help teams and leadership recognize and identify opportunities for improved performance, predictability, maturity and continuous improvement

Operational Efficiencies:

• Support Teams to remove impediments at the team level and create enhanced workflows and processes
• Analyze data and processes and identify improvement opportunities

Support and Knowledge Management Tools and Technology:

• Partner with the Data Innovation team to help support the creation, review, and update of KPI scorecards and targets
• Assist leaders and SMEs in the development of content and knowledge sharing through job aids, documentation and training opportunities

Basic Qualifications

• Bachelor’s degree in business, Engineering, Finance, Supply Chain or a related field
• 5+ years of experience in continuous improvement, process improvement, training, business analysis, or management consulting
• Ability to travel up to 10% of the time to support the needs of the organization
• Authorized to work in the United States without sponsorship now or in the future

Preferred Experience:

• 8+ years of experience in continuous improvement, process improvement, learning management, business analysis, or management consulting, preferably with or for procurement
• Previous experience in a mutual company or similar financial services / insurance industry
• Demonstrated expertise in continuous improvement or other process improvement frameworks
• Strong analytical and problem-solving skills to identify process inefficiencies and develop data-driven solutions

• Strong communication skills, both written and verbal including excellent presentation skills to effectively collaborate with cross-functional teams
• Experiences with content and knowledge sharing and/or training experience
• Experience creating and evaluating training solutions and learning management tools

• Ability to build and maintain strong working relationships across cross-functional groups
• Highly motivated to make impactful improvement for the team and business partners

What to Expect as Part of MassMutual and the Team

• Regular meetings with the team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MM1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.