Key Responsibilities

Strategic Leadership

• Establish and maintain organizational resilience risk appetite and thresholds aligned with strategic business priorities, in partnership with Enterprise Risk Management and enterprise business leaders.

• Develop and lead a comprehensive organizational resilience strategy aligned with MassMutual’s risk appetite, business objectives. and regulatory requirements.

• Lead the Global Office of Enterprise Resilience, accountabilities of which include:

• Organizational Resilience - Maintaining an effective strategic governance and operating model that ensures MassMutual can effectively avoid, resist, absorb, recover, and adapt to business disruption in an ever-changing and increasingly complex environment to deliver strategic objectives, rebound and prosper.

• Business Continuity – Ensuring MassMutual can maintain operations and deliver essential services during and after a disruptive event.

• Disaster Recovery – Ensuring systems and data can be effectively restored after a disaster or major disruption.

• Crisis Management – Leading response efforts during high severity incidents.

• Culture – Fostering a culture of resilience through training, awareness, and cross-functional collaboration, incorporating threat simulations, tabletop exercises, and after-action reviews.

• Communicate resilience posture and progress to the Executive Leadership Team, Board of Directors, regulators, and other key stakeholders.

• Serve as the executive sponsor for resilience initiatives across all business units and site locations in US, India, and Romania.

Organizational Resilience Governance and Oversight

• Oversee the design and implementation of frameworks for MassMutual’s global organizational resilience, including business continuity, technical continuity, IT disaster recovery, and crisis management.

• Establish and maintain enterprise resilience risk statements.

• Establish and maintain resilience standards and govern implementation.

• Design and execute resilience technology and business function tests and exercises.

• Establish and maintain leading indicators, ensuring MassMutual is achieving its intended resilience impact.

• Ensure critical business functions (including third parties +) are identified, mapped, and supported by effective resilience and continuity plans.

• Ensure technology infrastructure and digital assets are resilient to cyber threats and system failures, in partnership with the Head of Enterprise Technology & Experience and the Head of Enterprise Cyber Security.

Risk & Compliance

• Collaborate with the Chief Risk Officer and Chief Compliance Officer to ensure resilience efforts are withing MassMutual’s risk appetite and meet regulatory expectations.

• Lead internal resilience tests and exercises, regulatory exams, and third-party assessments related to resilience.

Qualifications

• 15+ years of experience in risk management, business continuity, operational resilience, or a related field within financial services.

• Proven leadership experience in a global, matrixed organization.

• Deep understanding of regulatory frameworks and industry standards (e.g., ISO 22301, ITIL, NIST, FINRA).

• Strong analytical, strategic thinking, and crisis management skills.

• Excellent communication and stakeholder management abilities.

• Bachelor’s degree required; advanced degree (MBA, MS Risk Management) or relevant certifications (CBCP, MBCI, CRISC) preferred.

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