THE OPPORTUNITY

MassMutual Operations is looking for an experienced and strategic Project Portfolio Management Consultant to join the Strategy & Transformation organization. You will report to the Director, Portfolio Governance and Reporting. This position is available as a hybrid position, based at our Springfield, MA headquarters.

In this role, you'll help advance our organizational maturity in demand and capacity management by designing governance frameworks, facilitating planning conversations, and uncovering resource trends that enable more informed decision-making. You’ll have the opportunity to shape how our Operations department forecasts, allocates, and maximizes people resources. Working across functions and with senior leadership, you’ll bring clarity to complex data and ensure our teams are empowered to focus on the most critical priorities—at the right time, with the right support.

This is a business-focused role—not a technical developer or architect position—designed for professionals with deep knowledge of portfolio governance and demand forecasting.

THE IMPACT
In this role, you'll help shape the future of Operations by establishing robust governance frameworks and advancing enterprise-wide demand and capacity management practices. You’ll be instrumental in driving strategic conversations with senior leadership—surfacing actionable insights, identifying resource trends, and strengthening alignment between people, priorities, and planning. Your work will directly influence how we make decisions, allocate talent, and forecast future needs. By coordinating planning efforts and developing executive-ready materials, you’ll ensure leaders have the visibility and confidence to invest resources where they deliver the greatest value. Ultimately, you’ll help create a more agile and empowered Operations organization—one where teams are resourced effectively, workstreams are optimized, and strategic priorities are met with precision, all while interfacing with leaders at all levels across the organization.

Portfolio Governance & Strategy

• Establish Governance: Drive organizational maturity in project portfolio management by establishing governance frameworks that promote strategic prioritization and resource transparency.

• Monitor and Promote Adoption: Collaborate with the Reporting team to track Clarity PPM usage and ensure consistent adoption across Operations.

• Forecasting Leadership: Facilitate forecasting and resource planning sessions with project and resource managers, driving alignment and proactive capacity decisions.

• Executive Insight Delivery: Share demand and capacity trends with senior leadership, translating data into strategic insights and portfolio-level recommendations.

• Data Governance and Integrity: Partner with the PMO Governance Lead to uphold data accuracy through regular updates, audit reviews, and governance protocols.

• Portfolio Reporting: Develop and distribute dashboards and reports that highlight actual and projected resource utilization, supporting planning and decision-making.

• Process and Standards Enablement: Establish and lead standardized demand and capacity processes, including resource fulfillment meetings and conflict resolution frameworks

Demand Management & Prioritization

• Facilitate the intake, assessment, and prioritization of project requests, filtering low-value efforts and promoting focus on initiatives with the highest strategic impact.

• Partner with stakeholders to shape project pipelines and ensure business needs are reflected in resourcing plans.

Capacity Planning & Forecasting

• Lead initiatives to understand, model, and forecast resource availability across Operations—including personnel, budget, and technology needs.

• Identify potential bottlenecks and advocate for timing adjustments or strategic trade-offs to improve delivery feasibility.

Resource Optimization & Utilization

• Enable smarter allocation of resources across the enterprise by guiding managers toward high-impact assignments and minimizing idle or misaligned effort.

• Drive planning processes to ensure the right talent is deployed to the right workstreams at the right time.

Performance Monitoring & Decision Support

• Translate portfolio performance metrics—including resource utilization, time tracking, and project progression—into meaningful insights and leadership reporting.

• Collaborate with analytics teams to surface trends, risks, and opportunities that inform executive planning and investment decisions.

System Leadership (Clarity PPM)

• Provide business-focused leadership in platform use and future enhancements of Clarity PPM in partnership with Technology, supporting integration with operations strategy, data management, and forecasting.

• Serve as a functional authority, helping users and leaders leverage the system to enable portfolio maturity and data-driven decisions, in collaboration with Technology

The Minimum Qualifications

• Bachelor's Degree (or 8+ years' experience in Project or Portfolio governance, PMO in lieu of degree)

• 5+ years' experience in Project or Portfolio governance, PMO

• 5+ years' experience identifying key stakeholders, documenting current-state workflows, creating visual process maps, analyzing for optimization opportunities, and leading implementation and ongoing maintenance.

• 5+ years of experience working with pivot tables, VLOOKUPs, complex formulas and macros in excel

• 5+ years' experience with data structuring and/or enterprise level technology integrations

• 3+ years' experience with Clarity PPM (Demand & Capacity, Financials, Portfolio Reporting)

The Ideal Qualifications

• Strong analytical ability; able to coordinate and facilitated people and small groups, organize data, problem solve, and develop and execute process.

• Demonstrated interpersonal skills; ability to build and manage relationships; ability to work collaboratively across multiple departments in an organization.

• Effective communicator and ability to interact with leadership within the organization.

• Ability to influence and collaborate with stakeholders and functional areas, providing interaction, facilitation, and communication.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Product and Investments team.

• Focused on one-on-one meetings with your manager.

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.

• Access to learning content on Degreed and other informational platforms.

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

#LI-CR41

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.