IT Specialist

MassMutual Federal Credit Union

Full-Time

Springfield, MA

The Opportunity:
As an IT Specialist for MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for supporting the credit union’s internal technology needs, focusing on core banking systems, credit union-specific applications, and coordination with our managed service provider (MSP). This role is ideal for a tech-savvy individual eager to grow in a financial services environment, with a strong interest in learning credit union operations and technology.

The Team:
This team is made up of a Chief Operating Officer, an Operations Manager, Senior Project Manager, a Business Data Analyst and an Operations Specialist. Reporting directly to the Chief Operating Officer, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.

The Impact:

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Assist with daily operations, troubleshooting, and user support for the credit union’s core banking system.

• Provide basic support and maintenance for credit union-specific applications (e.g., lending platforms, digital banking tools, document imaging systems).

• Act as a liaison between internal staff and the MSP to ensure timely resolution of IT issues and service requests.

• Respond to help desk tickets related to software, hardware, and peripheral devices; escalate issues to MSP when necessary.

• Monitor system performance and uptime for critical applications; report anomalies to appropriate teams.

• Maintain accurate records of IT procedures, system configurations, and support tickets.

• Support cybersecurity initiatives by ensuring compliance with IT policies and assisting with user training.

• Participate in IT-related projects, including system upgrades, new technology rollouts, and vendor evaluations.

• Performs responsibilities in accordance with all Credit Union standards, policies and procedures.

• Assists in the purchasing, inventorying and tracking of IT inventory.

• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Minimum Qualifications:

• Bachelor's in IT/technology or 2+ years of experience in a similar or related field.

Preferred Qualifications:

• Ability to identify and resolve computer system malfunctions and operations problems.

• Ability to communicate technical information to nontechnical personnel.

• Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.

• Knowledge of credit union IT and core systems.

• Excellent verbal and written communication skills.

• Ability to learn and support new systems and applications.

• Understanding of disaster recovery and server backup procedures.
  

What to Expect as Part of the Team

• Regular collaboration with the operations and IT team

• Focused one-on-one time with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

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