The Opportunity

As an Operational Support Specialist, you will be responsible for performing daily office tasks including managing various records, filing, recording, running reports, imaging/indexing and resolving routine to complex problems. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly used concepts, practices, and procedures within a particular field. You may also assist as a resource for GCC (Global Capability Center in India) Insurance Operations associates. In addition, you may manage service-related needs, support the department, and follow procedures to complete tasks in a timely manner while identifying opportunities to execute on efficiencies. May need to engage the appropriate business partners to identify resolution.

The Team

The team is comprised of approximately 15 associates that work collaboratively on like functions with communication to meet daily service level agreements. Our goal is to ensure we provide optimum service to both our internal and external customers. The ideal candidate would possess agility, resilience, collaboration, communication, and leadership.

The Impact

• Responsible for processing and researching various standard to complex customer related requests demonstrating attention to detail to ensure quality and timeliness in all facets of the role
• Supports the maintenance and documentation of various policies and procedures
• Identifies and helps to improve workflows/procedures and/or acts as a representative for team as needed
• Applies knowledge and critical thinking to handle various situations/ problems independently but seeks guidance in highly complex tasks
• Manages priorities effectively and adapts quickly to achieve goals
• Effectively switches tasks throughout the day as needed while maintaining appropriate accuracy and productivity levels
• Effective management, retrieval, and retention of records/documents

The Minimum Qualifications

• High School Diploma or GED/HiSET
• 1+ year of Operations and/or Customer Service experience
• 1+ year experience with Microsoft Word, Outlook, and Excel
• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.

The Ideal Qualifications

• Passion for customer service; demonstrates empathy for our customers and thinks about our customer from end to end
• Flexible, “can-do” attitude, self-motivated, and ability to work collaboratively with peers and business partners; No "we vs. they”
• Works well in a diverse, fast-paced and dynamic, professional environment
• Detailed oriented, analytical/critical thinking skills
• Collaborative spirit/focus
• Strong organizational and time management skills
• Able to successfully shift priorities as needed
• Eager and able to learn new or enhanced processes
• Able to identify and work to implement process improvements

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.