The Opportunity

In this role as a Disability Claim Specialist, you will collaborate closely with subject matter experts across medical, vocational, and financial disciplines. You will proactively identify, request, and analyze information essential to the claim evaluation process, including medical records, financial documentation, and occupational information. You will develop and execute investigative action plans and make or recommend liability determinations in compliance with policy provisions and internal standards.

The Team

We’re a team that works together to make sure every claim is handled with care and attention. By using better processes and smart technology, we aim to make things easier for our clients. We value working together, staying flexible, and welcoming different perspectives. Our team includes people with a wide range of skills—claim examiners, medical and financial experts. This enables us to help our clients in the best way possible.

The Impact

As a Disability Claim Specialist your responsibilities will include, but not be limited to the following:

• Adjudicating Disability Income, Life Waiver of Premium, and Long Term Care claims of low to moderate complexity in accordance with policy provisions
• Applying critical thinking skills to proactively identify and address outstanding claim requirements
• Making or recommending initial and ongoing liability determinations and authorize benefit payments as appropriate
• Delivering exceptional customer service through clear, professional, and empathetic written and verbal communication
• Responding proactively and timely to claimants, advisors, and internal stakeholders
• Demonstrating the ability and initiative to manage claims independently, seeking guidance for highly complex situations as needed

The Minimum Qualifications

• Associate’s degree or 2+ years of experience handling Individual Disability Income, Group Long-Term Disability, or Long-Term Care claims
• 1+ year of customer service experience

The Ideal Qualifications

• Associate or Bachelor’s degree
• 3+ years of experience with Individual Disability Income, Group Long-Term Disability, or Long-Term Care claims
• Prior investigative or analytical experience
• Demonstrated success managing competing priorities in a fast-paced environment
• Proven ability to deliver exceptional customer service through oral and written communication in accordance with internal and regulatory standards
• Strong organizational skills with attention to detail and effective time management
• Self-motivated, flexible, and able to work independently

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.