Communications Consultant Shared Services & Enablement: Operations Support, Readiness & Communications

Full-Time, Hybrid - Springfield

The Opportunity

Join our fast-paced, innovative, and collaborative Operations team as a Communications Consultant. In this role, you’ll serve as a trusted advisor, designing and delivering clear, impactful communications that drive engagement, accelerate change readiness, and amplify key messages across multiple channels. You’ll combine strategic consulting, content creation, and data-driven insights to help leaders make informed decisions and enhance the employee experience. Acting as a thought partner to business leaders, initiative owners, and field readiness partners, you’ll help shape communication strategies that improve adoption of key initiatives and strengthen the field/distribution experience—directly influencing operational excellence and business performance.

The Team

As the “voice” of Operations, the Communications team plays a pivotal role in designing and implementing strategic and tactical communications, content, and logistics across multiple mediums and product lines, serving high-impact clients and audiences. This team actively fosters partnerships with all levels of leadership, ensuring clarity and trust throughout all communications. Members of the Communications team are expected to demonstrate accountability, agility, inclusiveness, and business acumen, showing courage when navigating complex or challenging situations. We value individuals who exhibit a passion for continuous learning, practice resilience and agility, and demonstrate self-awareness in their approach to work.

Key Responsibilities

• Strategic Consulting: Partner with business and change leaders to align communications to organizational goals; develop plans and calendars for strategic initiatives and BAU work.

• Content Development: Identify communication needs, conduct research, and create clear, high‑quality content across email, intranet, presentations, video, and FAQs—translating complex concepts for diverse audiences.

• Channel Management: Manage and optimize communication channels using analytics to improve reach, engagement, and effectiveness.

• Governance & Quality: Ensure all communications meet brand, tone, accessibility, and documentation standards.

• Measurement & Improvement: Track KPIs (e.g., open rates, engagement, feedback) and continuously refine strategies based on data and insights.

• Future‑Ready Capabilities: Leverage AI for efficiency and personalization; apply a data‑driven mindset; design communications for hybrid and global teams; identify and resolve workflow bottlenecks.

The Minimum Qualifications

• Associate’s degree

• 5+ years of Communications, Marketing, Content, PR, Digital, or Branding field experience

The Ideal Qualifications

• Bachelor’s Degree in a related field

• Experience in drafting change management communications

• Ability to use data/metrics to influence decisions

• Results driven and detail oriented with strong problem solving and analytical skills

• Superior written, verbal, listening and organizational skills

• Desire to work as a team player and ability to contribute to a positive work environment.

• Experience collaborating and influencing across multiple teams

• Demonstrated innovation and decisiveness in fast paced environment.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Operation’s Communication Team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other information platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RS1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.