Vocational Consultant

DI & LTC Claims, Operations

Full-Time, Springfield, MA

The Opportunity

As a Disability Vocational Consultant, you will be responsible for file review and occupational analysis to determine specific occupational requirements to aid in the assessment of whether an insured meets the definition of disability. In this role, you will apply sound judgment, critical thinking, and focused decision-making.

The Team

We’re a team that works together to make sure every claim is handled with care and attention. By using better processes and smart technology, we aim to make things easier for our clients. We value working together, staying flexible, and welcoming different perspectives. Our team includes people with a wide range of skills—claim examiners, medical and financial experts. This enables us to help our clients in the best way possible.

The Impact

In this role as a Disability Vocational Consultant, you will collaborate closely with Disability Claim Examiners and Consultants as well as subject matter experts across medical, vocational, and financial disciplines. You will assist the claim examining staff in evaluating vocational information to determine eligibility for benefits under our policies. This position requires an understanding of functional capabilities as they apply to disabled employees’ ability to work.

Key Reponsibilities Include:

• File review and occupational analysis to determine specific occupational requirements to aid in the determination of whether an insured meets the definition of disability

• Conduct procedure code reviews to determine activities pre and post onset of disability for medical and dental providers

• Coordinate functional capacity evaluations and reviews

• Conduct transferable skills analysis, assessment of work capacity, and labor market research to help assess existence of reasonable occupations in a specific geographical area

• Collaborate with internal and external resources to identify tools and resources for claimants and employers that can be used to expedite return to work (RTW) efforts

• Conduct ongoing research of various occupations, labor market trends, and state laws pertaining to vocational rehabilitation

Minimum Qualifications

• Master’s degree in Rehabilitation Counseling or currently pursuing with an anticipated graduation of 2026 or 2027

• Certified Rehabilitation Counselor (CRC) designation or must obtain within 6 months of hire

Ideal Qualifications

• Master’s degree in Rehabilitation Counseling

• Certified Rehabilitation Counselor (CRC) designation

• 1+ years of vocational rehabilitation experience preferred, ideally in disability management

• Excellent communication, both verbal and written, counseling, and interpersonal skills

• Familiarity with labor market analysis tools and vocational assessment methodologies

• Strong understanding of RTW best practices and related human resources topics

What to Expect as Part of MassMutual and the Team

• Regular meetings with the DI & LTC Claims team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-BC1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.