Systems Core and Operations Specialist (MMFCU)

Operations and Technology Team (MMFCU)

Full-time (In-Office) Springfield, MA

The Opportunity:

All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for supporting the credit union’s internal technology needs, focusing on core banking systems, credit union-specific applications, and coordination with our managed service provider (MSP). This role is ideal for a tech-savvy individual eager to grow in a financial services environment, with a strong interest in learning credit union operations and technology.

The Team:

This team is made up of a Chief Operating Officer, an Operations Manager, Senior Project Manager, a Business Data Analyst and an Operations Specialist. Reporting directly to the Operations Manager, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.

The Impact:

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Report directly to the Operations Manager and assist in overseeing day-to-day operations, including account management, transaction processing, and member inquiries.

• Assist with daily operations, troubleshooting, and user support for the credit union’s core banking system

• Provide basic support and maintenance for credit union-specific applications (e.g., lending platforms, digital banking tools, document imaging systems).

• Act as a liaison between internal staff and the MSP to ensure timely resolution of IT issues and service requests.

• Respond to help desk tickets related to software, hardware, and peripheral devices; escalate issues to MSP when necessary.

• Monitor system performance and uptime for critical applications; report anomalies to appropriate teams.

• Maintain accurate records of IT procedures, system configurations, and support tickets.

• Support cybersecurity initiatives by ensuring compliance with IT policies and assisting with user training.

• Participate in IT-related projects, including system upgrades, new technology rollouts, and vendor evaluations.

• Performs responsibilities in accordance with all Credit Union standards, policies and procedures.

• Assists in the purchasing, inventorying and tracking of IT inventory.

• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Minimum Qualifications:

• 3+ years experience in back-office operations with banking core systems.

• HS diploma or equivalent.

The Ideal Qualifications

• Ability to identify and resolve computer system malfunctions and operations problems.

• Strong understanding of credit union regulations, compliance requirements, and risk management principles.

• Ability to communicate technical information to nontechnical personnel.

• Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.

• Excellent verbal and written communication skills.

• Ability to learn and support new systems and applications.

What to Expect as Part of the Team

• Regular collaboration with the Operations and Technology team

• Focused one-on-one time with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

Employment is contingent upon successfully passing a credit check and background check.

Salary $52,000-$74,000

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Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.