Procurement Business Consultant – Procurement Center of Excellence

Procurement Operational Excellence and Design

Full-Time (Hybrid - Boston, MA or Springfield, MA)

The Opportunity

The Procurement Center of Excellence (COE) Business Consultant plays a key role in shaping how Procurement operates across MassMutual. This is not a traditional sourcing or contracting role—this role focuses on designing, governing, and continuously improving the end-to-end procurement operating model.

In this role, you will translate strategy into execution by establishing clear processes, standards, and frameworks that enable Procurement to operate as a unified, high-performing function. You will partner across Procurement, Technology, and the broader business to simplify how work gets done, improve adoption of new capabilities, and ensure our processes deliver measurable value.

This is a highly collaborative and visible role where you will bring structure, clarity, and innovation to how Procurement operates—ensuring strong governance, embedded controls, and audit readiness while driving continuous improvement across the organization.

The Team

The Procurement Business Consultant sits within the Procurement Excellence and Design team and partners closely across all areas of Procurement to define and continuously improve how we work.

• Defining and maintaining procurement policy and standards

• Connecting and streamlining end-to-end source-to-pay processes

• Partnering with Innovation and Data teams to enable technology capabilities

• Driving continuous improvement to reduce cost, increase efficiency, and enhance the procurement experience

The Impact

Reporting to the Head of Procurement Excellence and Design, this role is a key contributor in shaping how Procurement operates today and in the future.

As a Procurement Business Consultant, you will:

• Build and maintain standardized processes that improve efficiency and ensure compliance

• Define and govern core processes, ensuring controls are embedded and consistently executed

• Establish frameworks to measure performance and ensure progress is visible

• Drive continuous improvement across the procurement organization

• Support audit readiness and strengthen the overall control environment

This is a highly collaborative role where your ideas, expertise, and initiative will directly influence how Procurement evolves.

Responsibilities

• Maintain and improve the procurement control framework, including monitoring effectiveness, addressing gaps, and supporting audit readiness

• Own and maintain procurement policies, standards, procedures, and controls, ensuring alignment with business processes

• Design and implement tools and frameworks that make processes easy to access, understand, and consistently follow

• Partner across teams (e.g., CFPMO, Readiness, Innovation & Data, Contracts, P2P) to drive initiatives and continuous improvement

• Provide clear guidance on project execution and ensure alignment to expectations, standards, and changes

• Lead or support initiatives that enhance procurement efficiency, effectiveness, and overall outcomes

• Develop and track key metrics to provide visibility into performance across sourcing, contracting, and supplier management

The Minimum Qualifications

• High school diploma or equivalent

• 5+ years of experience in Procurement, Continuous Improvement, Vendor Management, Risk Management, or equivalent consulting experience

The Ideal Qualifications

• Experience working in a procurement center of excellence, shared services, or matrixed environment

• Experience partnering with Audit, Compliance, or Risk teams in a regulated environment

• Familiarity with control frameworks, governance, and audit processes

• Experience leading or supporting process design, governance, or continuous improvement initiatives

• Strong background in procurement technologies (e.g., Source-to-Pay platforms such as Ariba, workflow tools such as Levelpath)

• Knowledge of third-party risk and/or supplier performance management

• Strong communication, facilitation, and stakeholder management skills

• Bachelor’s degree

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

• A collaborative environment where perspectives are welcomed

• Access to learning, development, and internal networks that support continuous growth and skill-building over time

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-MM1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.