Executive Liaison

Investment Management Planning and Enablement Team

Full-Time (Hybrid - Boston, MA or Springfield, MA)

The Opportunity

We are seeking a highly motivated and experienced Executive Liaison to provide senior-level administrative support. This role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include managing complex calendars for senior Investment Management (IM) leaders, coordinating meetings and offsites, handling travel arrangements and expense reconciliation, and partnering across the division to ensure effective planning and execution. The ideal candidate is highly organized, collaborative, and proactive in delivering high-quality support. This position is based in Boston or Springfield with a hybrid schedule.

The Team

The Planning and Enablement Team drives financial stewardship, operational discipline, and execution alignment across Investment Management. A core component of this model is the Administrative Center of Excellence (COE), which serves as a strategic lever to enhance leader effectiveness, scale operations, and drive consistency through centralized administrative, operational, and event support.

As part of the Investment Management (IM) Strategy and Governance organization, the team advances Investment Management’s strategy by optimizing decision-making, establishing common metrics and processes, and supporting the target operating model. It also leads coordination of strategic initiatives, Investment Compliance, Investment Reporting and Financial Communications, Vendor Oversight, and relationship management for affiliated investment managers.

The Impact:

This role requires a proactive, self-directed approach to anticipating and meeting the administrative needs of Senior Leadership Team members, operating in close partnership with the Investment Management Administrative Center of Excellence to drive consistency and effectiveness. Responsibilities will include, but not be limited to the following:

• Executive calendar and meeting management: own complex calendar strategy by proactively prioritizing and protecting dedicated focus time, coordinating scheduling across multiple time zones, and efficiently resolving conflicts. Maintain a deep understanding of the executive’s priorities to make informed decisions on their behalf, including accepting/declining meetings and appropriately reprioritizing requests.
• Executive communications: Draft, edit, and proofread executive communications (e.g., email, memos, presentations, talking points, excel exhibits) with strong attention to voice, tone, and accuracy. Proactively identify and execute communication needs across the department.
• Meeting readiness and follow-through: Coordinate recurring operating rhythms (staff meetings, leadership reviews, governance forums). Capture action items as needed. Track follow-ups and ensure closure.
• Business operations support: Assist with planning cycles and deliverables (e.g., priorities, Demand Capacity metrics, quarterly strategy reviews). Maintain team distribution lists and organizational materials. Support onboarding/offboarding logistics.
• Travel and expense coordination: Arrange extensive domestic and international travel. Manage detailed itineraries and changes. Prepare and submit expense reports. Ensure compliance with company policies. Coordinate budget items including invoice/vendor management for Corporate Technology teams.
• Events and offsites: Plan and execute executive meetings, conferences, leadership offsites, and team events (virtual and in-person), including venue/logistics coordination, vendor management, and attendee communications. Interface with the executive support team and/or the Event Planning Team, to coordinate schedules, reserve appropriate conference rooms, catering orders, prepare room and required materials for meetings.
• Document and information management: Maintain organized digital filing and version control for executive materials. Handle sensitive information with discretion. Apply records and retention guidelines.
• Process improvement: Identify opportunities to streamline administrative processes and meeting cadences. Leverage technology tools (e.g., Microsoft 365) to improve efficiency and transparency.
• Office of Enterprise Resilience Coordination: Support business continuity and resilience efforts by assisting with OER planning and preparedness activities, maintaining required documentation, coordinating annual validations and testing, and partnering with stakeholders to ensure readiness, risk awareness, and effective response to business disruptions.

The Minimum Qualifications

• High school diploma (or equivalent diploma)
• A minimum of 3+ years of related experience with executive administration, office manager, or similar roles

The Ideal Qualifications

• Associate’s Degree
• 5+ years of related experience with senior executive administration, office manager, or similar roles in the financial services industry, preferably in an investment management business
• 2+ years of experience event planning, calendar management and meeting coordination
• Proficient working knowledge of Power Point, Excel, Ariba, Concur, and other technology required to support an investment organization
• Strong communication skills with the ability to communicate effectively using verbal and written methods to all levels of an organization
• High level of attention to detail and time management, with a strong understanding of the importance of being responsive and proactive in a deadline-driven environment
• Collaborative approach, performs routine administrative support proactively and demonstrates openness to provide assistance as urgent situations or ad-hoc needs arise
• Team Player/Relationship Building: Collaborative with strong interpersonal skills; able to relate to and build strong relationships with diverse internal and external audiences; leverages the ability to deliver effectively
• Innovation: Continually looks within and beyond their job, anticipating business needs and opportunities
• Expertise with communication tools, like Zoom, Teams and Slack
• Expert knowledge and comfort working with advanced versions of Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Advanced proficiency with Concur and Workday
• Previous experience working in a financial services/insurance organization

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-MM1

Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.