Lending Manager

Credit Union Lending

Full-Time (Hybrid – Springfield, MA)

The Opportunity
As the Lending Manager at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members.

This role is responsible for overseeing the day-to-day lending operations of the credit union, including leading the lending team and driving loan production growth through effective pipeline management, process optimization, and execution across consumer lending, home equity, and mortgage.

It also provides oversight of servicing, lending support functions, and process optimization, while serving as the operational lead for lending-related technology initiatives.

A key near-term priority is leading the lending operations workstream for the credit union’s core system conversion, including workflow design, data validation, testing, training, and post-conversion stabilization.

The Team
Reporting to the Chief Lending Officer (CLO), the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. This role provides direct supervision of loan originators, processors, and servicers, while working closely with analysts and collections in a cross-functional capacity. The team collaborates regularly with other business units across the organization.

The Impact

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Lead and oversee the end-to-end execution of the credit union’s lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality

• Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance

• Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards

• Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management

• Oversee mortgage servicing operations, including complex servicing activities, investor reporting, and direct relationship management with secondary market investors (e.g., Fannie Mae)

• Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans

• Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle

• Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement

• Build and manage operational reporting, dashboards, and performance metrics to support transparency and data-driven decision-making

• Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization

• Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO

Minimum Qualifications

• Bachelor’s degree

• 5+ years of lending experience within a financial institution

• 2+ years of experience managing or overseeing a team

Preferred Qualifications

• Credit union experience strongly preferred

• Experience with lending systems (e.g., MeridianLink) and workflow optimization

• Core system conversion or major system implementation experience

• Strong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations)

• Experience with process improvement, reporting, and data-driven performance management

• Experience leveraging AI tools and large language models to improve workflow efficiency, documentation, and decision support

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

• A collaborative environment where perspectives are welcomed

• Access to learning, development, and internal networks that support continuous growth and skill-building over time

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary Range: $81,154.70 - $111,053.80

#LI-MM1

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.