What You'll Do

Do you have a passion for and expertise in Paid Family Medical Leave claims?

If so, join Principal as a Sr Paid Family Medical Leave Claims Account Manager in our Claims Department. In this role, you'll serve as an expert liaison and strategist between the claim staff, underwriting, law and other departments to ensure the efficient and compliant processing of paid family medical leave claims. This is an opportunity to join a growing team and develop best practices and processes within a collaborative team environment.

Here are some examples of the things you'll do:

• Provide day-to-day technical leadership responsibility for PFML claim analysts and claim consultants. This includes overall technical analysis and development of proactive claim strategies, working with reinsurers, and providing technical development of staff by consulting with analysts on claims decisions.
• Work closely with senior level technical staff to provide overall technical development and training of claims staff resulting in acceptable results, while providing high quality service to the customer and field.
• Consult and plan strategies for higher liability claims.
• Review cases and formally audit files to ensure compliance to fair claims practices standards and internal validation model.
• Consult with Compliance to assist in answering commissioner complaints, audits, and work to independently resolve other claim complaints.

Who You Are

• Bachelor's degree or equivalent, plus 8+ years of experience consulting on complex claims processing.
• 4+ years of Paid Family Medical Leave (PFML) or absence management products experience preferred.
• In-depth knowledge of general claims practices, contracts, compliance customer service techniques.
• Experience with Salesforce, Compass, and Fineos are a plus.
• Must demonstrate sound leadership skills and sound business ethics.
• Excellent technical claim coaching skills, effective issue identification and resolution, decision maker, and effective team builder.
• Excellent customer service as well as verbal and written communication skills required.
• Limited travel (~5%) is required.

Salary Range Information

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

Time Off Program

Pension Eligible

Work Environment

This position can operate 100% remotely from anywhere within the United States. Candidates in the Des Moines, IA area will have the opportunity to establish a hybrid (minimum 3 days in the office) work arrangement.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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