Director, Business Analysis Dorchester, United States of America

Defines how a proposed system will accomplish business requirements through technical solutions for functional and non-functional requirements. Provides support and analysis for systems to ensure smooth and continuous running of corporate systems and assessment of software for efficiency, speed, and cost of implementation and maintenance. This could include regular and preventative maintenance, systems requirement management and process related analysis. Positions could have responsibility for infrastructure performance as well as new technology implementation or roll-outs.

Essential Functions/Responsibilities:
Manages business expectations and process performance, and conducts project milestone reviews, continuous improvement, and causal analysis activities.
Performs requirements gathering, analysis, and synthesis of information for system definition.
Develops and maintains user support documentation, analyze software maintenance requirements including trouble report and change proposal analysis, and propose economical and efficient solutions as part of developing IT solutions to user requirements.
Performs current state analysis of existing business systems, applications and functions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience

Work Experience:

5-9 years of experience as a business analyst or related experience.

Skills and Abilities:
Ability to use analytical skills to identify key stakeholders impacted by changes and understand their influence and authority levels.
Strong critical / analytical thinking and problem-solving skills to include scenario-based analysis and use case driven documentation.
Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
Ability to utilize tact and knowledge to resolve issues, train on specific policies and procedural guidelines.
Ability to identify risk, probability, impact and how to mitigate risks.
Excellent facilitation skills for meeting management, and requirements workshop planning and management.
Ability to elicit questions to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and that lead to an understanding of the business need rather than what they want.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Dorchester, MA, Dorchester

Other Locations: Massachusetts-Dorchester

Organization: Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $90,000 - $120,000/year