Director, Platform & Delivery Management • Payments and Commercial Dorchester, United States of America

Reporting to the Head of Payments & Commercial Technology, this role leads the Delivery Assurance function for all relevant applications, and covering both, change and run the bank. Responsible for fostering an environment of collaboration and teamwork among various technology teams and the business units of Product, Operations and Digital functions to create an optimal Testing services discipline and a conducive environment for continuous improvements in the quality, timeliness, and unit cost. Setting up a scalable but nimble Testing organization for all business applications, increasing the business flow expertise in the team, on Transaction origination and core processing, Customer service & Operational processes.

Responsibilities: The role acts as the Lead of Quality Assurance, and focus on improving the source business requirements, incorporating production behaviors into test scenarios, thoughtful generation of the test data, active ownership of test environments, end to end traceability of scope into test design and execution plan, effective defects management, actionable test metrics, and proactive management of resources/capacity, risks & issues, dependencies, and schedule changes.

With appropriate access to tools over the applications, databases, filesystems, and schemas, the person will build a strong Testing team, supported by right training on application architecture & functionality. The team must maintain systems documentation & knowledge base, for cross-share. The person in the role will also lead the team for run the bank activities originating from the system management tasks – regulatory reviews, audit, risk & compliance assessments, GBLA, SOX, Action Drivers, and InfoSec scans. The person will setup a sub-team who will also support all business support enquiries, business growth initiatives on current functionality & limits. The team will also maintain and update the test environment support scripts, system monitoring tasks and performance metrics.

The role will oversee direct or indirect engagement into validating the Security/Controls/Stability/Scalability findings, Availability Management, Capacity Management, Infrastructure (HW/SW) patches, Change Management, Release & Deployment, Continuity of Business Management, and Client Implementations (Onboarding). The role will also ensure the team participate in the Project related requirements, design & architecture reviews, provide inputs into design and development activities, to ensure test considerations are included. The team should practice constant Knowledge Transition from Level 2 and 3/ Dev teams on latest architecture, interfaces, dependencies, functional changes, participate in Implementation plan preparation and deployment activities, coordinate with Infra and Level 1 & 2 support teams to implement the changes.

Bring thought leadership for topics covering Solution, Business, Data, Integrations, Infrastructure, Information Security architecture, both for the day to day and the strategic choices, including the choices around new technologies, incremental improvements, or obsolescence.

Reviews existing Testing processes and establishes metrics to improve those, as well as support of all business activities.

Shares best practices, lessons learned and constantly updates the technical documentation, based on changing technologies, and knowledge related to recent, current, and upcoming products and solutions.

Develops a roadmap for the evolution of the Testing portfolio from current to future state (as defined in partnership with IT/Business leadership).

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience:

A minimum of 15 years of technical experience in software design, development, architecture, software engineering, Quality Assurance, and User Acceptance Testing.

Five years’ experience in leading a Testing organization.

Two years’ experience in a Transformation program at regional, national, or global bank.

Skills and Abilities:
Demonstrated experience of delivering Testing services, in a resilient and highly efficient environment.
Knowledge of applicable data privacy practices and information security practices.
Knowledge of software engineering best practices.
Demonstrated applied knowledge of enterprise application architecture and designs.
Ability to influence and guide peers, subordinates and management.
Ability to adjust to new developments and changing circumstances.
Ability to effectively communicate and build relationships with multiple levels of the organizational structure.

A desire to apply their experience to a broader set of business, non-functional, and process-oriented concerns.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Masters of Science (MS) English

Primary Location: Dorchester, MA, Dorchester

Other Locations: Massachusetts-Dorchester,New Jersey-Florham Park

Organization: Santander Holdings USA, Inc.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $148,500 - $210,000/year