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Operations Specialist, Senior Associate

 State Street

State Street

Quincy, MA, USA
Posted on Friday, June 28, 2024

Who we are looking for

Join our Custody Income team and further your operational knowledge along with client, borrower, and broker relationships. You will work with senior team members and be responsible for the production and distribution of timely income claims and process improvements. You will be a resource for client inquiries and day to day issues while managing client, borrower, and broker relationships.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (GD). GD ensures our clients income is received and credited to their account timely and accurately. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What we value

These skills will help you succeed in this role.

· Excellent interpersonal, organizational and communication skills.

· Ability to effectively handle and resolve numerous ongoing communications and reporting deliverables in fast paced environment.

· A self-motivated individual with attention to detail and strong critical thinking and problem solving.

What you will be responsible for

· Work with borrowers, brokers, and internal teams to expedite past due income resolution.

· Ensure all internal and external inquiries are resolved in a timely and accurate manner and communicate effectively with client when necessary.

· Maintain knowledge of current alternative procedures and processes

· Document any updates or changes to formal procedures, databases, etc.

· Participate in projects as well as prepare and verify information for those various projects/special requests as directed.

· Coordinate work efforts when multiple Associates are needed to complete work.

· Participate in individual on-going training and development.

Education & Preferred Qualifications

· Minimum of a BS/BA degree preferably in accounting, finance, or economics related area

· At least 2 years of experience with Income or equivalent Finance related operations.

· PC literacy and ability to utilize Microsoft suite of applications.

· Experience with State Street applications preferred but not required.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark

on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/career

Salary Range:

$52,000 - $75,400 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.