What we are looking for

ITSM Process Manager / Change Manager

Why this job is important to us

The Change Manager is responsible for managing and coordinating changes across the SaaS enterprise. In addition, this role will participate in other IT Service Management (ITSM) processes as needed.

What you are responsible for

• Maintain and enhance the Change Management process following ITIL concepts.
• Provide daily operation of the change management process.
• Review and changes and scrutinize risk ratings.
• Lead and facilitate the Change Advisory Board
• Provide strategic direction and leadership for all aspects of change management.
• Ensure that the change management process is documented, understood, and followed.
• Oversee the implementation of change initiatives, ensuring alignment with project timelines and quality standards.
• Develop, measure, and analyze Critical Success Factors (CSF) and Key Performance Indicators (KPI), and design and generate metric reports.
• Develop, enhance, operate, and maintain change management system/tools and interfaces with other tools (e.g., Problem, Configuration, and Incident Management Systems)
• Operate and maintain the Change Management module and associated interfaces in ServiceNow.
• Establish and maintain change governance processes.
• Lead and participate as a key contributor in other ITSM processes (Configuration Management, Incident Management, Problem Management, Knowledge Management)

Education and Preferred Qualifications

• Bachelor's degree (B.A., B.S.) from four-year college or university; technology discipline preferred.
• Minimum of 5 years of combined experience with change management and ITIL service management implementation preferred.
• ServiceNow experience preferred.
• Proven experience working directly with internal and external clients.
• ITIL Foundations Certification

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at www.StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.