Who we are looking for

This is an exciting opportunity to join the Banking Services Client team that is part of the Global Delivery division here at State Street. This dynamic position provides opportunity to work with internal and external clients as be responsible for implementation of several key controls for banking applications.

This team is a key business team undergoing modernization as part of the wider multi- year Payments, Cash, and Custody (“PCC”) strategic development program. The first phase of the project will be to replace State Street cash manager with PayHub and migrate all clients. This position is within the team that will be the client and user support for this new PayHub application.

Why this role is important to us ​

Applicants should have superior written and oral communication skills, attention to detail, and be willing to quickly become an SME on new application(s). The ideal candidate will have background within cash or banking services. Ability to manage and drive change, foster a team environment, take ownership, react timely to changing environment and establish cross-enterprise relationships.

What you will be responsible for

• Become a Subject Matter Expert of the applications and processes owned by the Banking team including but not limited to PayHub.
• Serve as escalation point for client issues as well as key point of contact for other key stakeholders such as IT and other internal divisions.
• Manage client communication and remediation of open inquiries and requests.
• Communication with clients both internal and external effectively via written communication and client meetings
• Identify and remediate risk items and perform post mortem reviews
• Effectively communicate and drive time critical deadlines with senior and executive management teams as well as external examiners.
• Drive monthly reporting, updating of procedures and required client analytics
• Engage with Product IT and other key stakeholders on future transitions to PayHub application as key business SME.

What we value

• Superior oral and written communication
• Attention to detail
• Demonstrate ability to deliver outcomes in a fast paced environment; flexibility when responding to change
• Outstanding critical thinking and analytical skills with ability to operate strategically and build effective partnerships

Education & Preferred Qualifications

• 5 more years of experience, preferably within cash or banking services or custody; knowledge of Global Delivery and/or other State Street business units is a plus.
• Superior communications skills (both written and oral) ability to interact effectively across cultures as well as internal and external client.
• Strong analytical and problem solving skills.
• Strong knowledge of banking services and custody operations

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/career

Salary Range:

$80,000 - $132,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.