Who we are looking for

The ideal candidate for the Learning Systems Administrator role is a highly skilled professional with expertise in learning technologies and environments. They should be proficient in system configuration, administration, support, and documentation, ensuring optimal use of learning technologies. The candidate must have strong knowledge of HTML, CSS, and JavaScript to create appealing and accessible user interfaces. They will manage users, courses, and data within the LMS, generating insightful reports to inform learning strategies. Additionally, the candidate will handle virtual training environments, maintain the Charles River Investment Management System, and develop processes to ensure consistent system use. The role requires a commitment to continuous improvement and excellence in training delivery. This role is based out of Burlington, MA.

Why this role is important to us

This role is vital to Charles River and the Educational Services team because it ensures the seamless operation and optimization of our learning technologies, directly impacting the effectiveness of our training programs. By maintaining and improving the Learning Management System (LMS) and other learning environments, the Learning Systems Administrator enables us to deliver high-quality, engaging, and accessible training to our employees and clients. Their expertise in managing user data and generating insightful reports is crucial for shaping informed learning strategies and driving continuous improvement within the organization. Furthermore, the role significantly contributes to enhancing client and employee learning, engagement, and satisfaction scores, ensuring that they have the necessary resources and support to be successful in their roles.

What you will be responsible for

As the Learning Systems Administrator you will:

• Serve as the Subject Matter Expert (SME) and owner for all learning technologies and environments. This includes system configurations, administration, support, updating, and documentation of use, ensuring that all learning technologies are used to their full potential, fostering an environment of continuous improvement and excellence in training delivery.
• Manage users and enrollments, maintain courses, track ongoing progress and communication with students and clients, enhancing the learning experience, ensuring that all participants are engaged and supported throughout their training journey.
• Ensure correct data entry and management within the LMS, including user accounts, course enrollments, and completion records, supporting reliable reporting and analytics, providing necessary insights into learning outcomes and areas for improvement.
• Generate reports and analytics to support decision-making and demonstrate the impact of learning initiatives, helping stakeholders understand the effectiveness of training programs, driving informed decisions that enhance overall learning strategies.
• Create, deploy, and maintain virtual training lab environments/classrooms for remote training engagements, providing flexible and accessible training options, accommodating the diverse needs of our learners.
• Learn, maintain, and update Charles River Investment Management System used for training purposes, keeping our training systems relevant and up-to-date, enhancing the learning experience.
• Develop and document processes or policies as needed to establish consistent use of the systems, ensuring all users can access and utilize the systems efficiently and effectively.
• Responsible for proactive maintenance of all Learning and Development related systems, guaranteeing the reliability and functionality of our systems, minimizing downtime and enhancing user experience.
• Work with internal and external business partners to generate solutions to business issues, support integration of other related applications such as LTI integrations, and plan/implement those solutions, ensuring seamless integration and maximizing the effectiveness of our training programs.
• Participate in ongoing evaluation of quality standards of technologies for continued enhancement and learning opportunities, enabling CRD to provide cutting-edge training solutions and continuous improvement.
• Efficiently manage the learning mailbox, providing timely and accurate responses to inquiries to support employee and client engagement and satisfaction, fostering a responsive and supportive learning environment, enhancing overall satisfaction and productivity.
• Independently lead educational technology special projects and pilots, utilizing data to make recommendations regarding adoption, system configuration, and best practices for users, driving innovation and ensuring our technology solutions are aligned with the latest industry standards.
• Maintain onsite training space(s) in Burlington, including a 18 person training room and recording studio, ensuring a professional and equipped environment for hands-on learning experiences, and content development efforts, enhancing the quality and impact of our training programs.

What we value

These skills and qualities will help you succeed in this role:

• Technical proficiency. This includes expertise in managing and maintaining educational technology systems, being well-versed in Learning Management Systems (LMS), and having experience with integrating applications like Learning Tools Interoperability (LTI). Additionally, the ability to navigate and update the Charles River Investment Management System for training purposes is also important.
• Communication and Interpersonal Skills. Delivering prompt and precise answers to questions, while enhancing engagement and satisfaction for both employees and clients, is essential. Furthermore, working together with internal and external partners to resolve problems and seamlessly implement solutions is vital for the success of training programs.
• Organizational Skills. Developing and documenting processes or policies for consistent system use highlights the importance of strong organizational abilities. Additionally, managing multiple projects and employing prioritization techniques are crucial for success in this role.
• Adaptability and Curiosity. Embracing new approaches, proactively solving problems, adjusting to changes, and exhibiting creativity and innovation are essential qualities for the role.
• Dedication to Excellence. This entails focusing on minute details, ensuring quality control, developing efficient processes, and generating comprehensive and insightful analytics to constantly improve training programs and adoption.

Education & Preferred Qualifications

• Bachelor's degree in Educational Technology, Information Technology, or a related field
• 3+ years experience with Learning and Development systems and tools, including system configuration and maintenance (experience with Thought Industries a plus)
• Proficiency in generating reports, dashboards and analytics to support decision-making
• Experience in developing and documenting processes and policies for consistent system use
• Knowledge of LTI (Learning Tools Interoperability) integrations and other related applications
• Experience with HTML, CSS, and JavaScript to develop effective user interfaces in the LMS.
• Advanced Microsoft Excel skills and proficiency with other Microsoft applications

Additional requirements

The following experience considered a plus:

• Experience with SCORM and xAPI
• Familiarity with e-learning development tools (e.g., Articulate 360, TechSmith)

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$65,000 - $102,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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