Who we are looking for

The ideal candidate for this role is responsible for Application Performance monitoring and Telemetry Event Management. In this role, you'll help drive the short and long term operational strategy. The candidate will be responsible for maintaining relationships across engineering, architecture, application and infrastructure reliability and collaborating with both technical and non-technical cross-functional partners.

The candidate must be a self-motivated individual with cross functional knowledge in software development, monitoring and maintenance.

Due to the role requirements this job needs to be performed in the office with some flex/hybrid work opportunities available.

What you will be responsible for

As Application Performance Monitoring and Event Management Lead you will:

• Ensure Dynatrace platform is optimized and operating within SLI and SLO's
• Lead team to configure monitoring/alerting/reporting for related to process and metrics using tools like Dynatrace, and Grafana.
• Integration of Dynatrace with Splunk for event correlation and Service Now for incident notification.
• Lead Event Management function to cater situation alerting, error code assignment and Service Now ticketing for events from SNMP event sources and other monitoring tools.
• Make technical recommendations on monitoring improvements (by creates Technical PoCs to demonstrate performance improvements), and partner with Engineering team on new standards for process, business events, and tags
• Analyze data for anomalies and trends, and build relevant dashboards/alerts that improve visibility.
• Works closely with platform engineering, platform architecture and application development teams for Datacenter migrations, Application migration to Cloud.

What we value

These skills will help you succeed in this role

• Must have working experience in managing Dynatrace Managed cluster, building Dynatrace dashboards or Grafana, AWS and Azure
• In-depth experience installing, configuring, maintaining Dynatrace OneAgent, Dynatrace ActiveGates, Environmental ActiveGates.
• Experience with Dynatrace Managed cluster administration, including installation, configuration, monitoring system performance and availability, upgrades, and troubleshooting.
• Proficient in Unix/Linux command line or Windows batch scripting.
• Strong problem-solving skills; able to operate at both strategic vision and tactical execution level
• Ability to communicate complex and innovative concepts with proven experience driving decision making across different stakeholder groups
• Ability to create and facilitate formal presentations and demos to stakeholders

Education & Preferred Qualifications

• Bachelor’s degree
• 5+ years of experience working in Dynatrace or Application Performance Monitoring tool, Infrastructure performance monitoring, Event Management.
• 8+ years of Application/Infrastructure monitoring support, application performance management & tuning is required
• Strong practical understanding of core technologies (Linux, Unix, windows OS, Cloud, Storage, Compute, Networking, IaaS, PaaS, automation, VMWare, Storage) and their associated governance, lifecycle management, and delivery
• Familiar with Multi-Cloud technologies like Azure, AWS; virtual services such as SaaS, PaaS and IaaS
• Working experience as System Administrator or experience with Oracle, Microsoft SQL database, and Python Scripting is a plus.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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