Who we are looking for

We are looking for an experienced professional that will be responsible for planning, scheduling, and managing the daily workflow of one or more client relationships. In addition, we are looking for someone who can maintain strong client relationships, evaluate and recommend process improvements resulting in increased efficiency and improved client service. The qualified candidate will also be responsible for preparing/reviewing Treasury Services tasks associated with client deliverables related to Expense Administration, Distributions, Performance and Regulatory/Board Reporting within the Treasury Services group in State Street’s Private Markets Global Delivery division in Boston, MA. The preferred candidate will have a Bachelor’s degree or equivalent work experience with a focus in Treasury Services work of 4-6 years of related experience.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery Operations team within the Private Markets division. State Street Private Markets provides fund accounting, administration, tax, compliance, custody, treasury and middle office trade support services to hedge fund, private credit, private equity and real assets managers. Alternative Investment Services (AIS) combines its experienced teams of trained financial service professionals with sophisticated software development talent to create a superior trade support infrastructure that features Straight-Through-Processing (STP) and real-time information. We are looking for a qualified candidate interested in growing their acumen for complex financial products while working in support of large alternative investment managers trading across diverse strategies.

What you will be responsible for

As an AVP you will

• Plans, schedules, and manages the daily workflow of one or more client relationships

• Ensures timely and accurate deliverables for each client relationship

• Has a strong background in treasury services with concentration in expense administration (budgeting, invoicing, etc.), distribution calculations, fund performance and regulatory/client reporting

• Perform multiple levels of review on client deliverables related to Expense Administration, Distributions, Performance and Regulatory/Board Reporting

• Cultivates and maintains positive and effective relationships with clients and SSC coworkers

• Comprehends the scope of services offered to clients and reviews with staff.

• Identifies and communicates workflow deviations to avoid unwarranted service expansion

• Oversees the effective coordination of activities with other departments

• Escalate all delays and issues regarding assigned deliverables timely to VP/MD

• Ensure all accounting, client and auditor issues are researched and resolved timely

• Ensures all personnel are appropriately selected, thoroughly trained and given timely and complete performance evaluation feedback

• Assists in developing targets concerning staffing and productivity, while maintaining greater efficiencies

• Ensures all controls and procedures are adhered to as well as makes recommendations for improvements

• Facilitates the successful start-up of new funds and conversion of new clients. Ensures thorough, proper planning

• Ensures effective use of automation and makes recommendations for current system enhancements. Provides feedback and recommendations for new mutual fund administration applications

• Remains informed of regulatory changes and new industry and competitor developments

What we value

These skills will help you succeed in this role

• Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.

• Good understanding of financial services and investment products.

• Strong attention to detail and a focus on service.

• Strong PC skills, specifically Excel skills (Intermediate).

• Strong written and verbal communication skills.

• Ability to prioritize multiple responsibilities to meet internal and industry deadlines.

• Strong problem resolution skills.

• Ability to work well in a fast paced, high-volume atmosphere.

• Desire and commitment to learn technical aspects of each deliverable.

• Ability to communicate with various internal teams to resolve inquiries and understanding when to escalate.

• Strong communication, interpersonal, organizational, and time management skills.

• Ability to interact with on-shore and off-shore teams to resolve inquiries and understanding when to escalate.

Education & Preferred Qualifications

• BS/BA in Business, Accounting, Finance or equivalent experience preferred

• 4-6 years related experience

Additional requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$85,000 - $152,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.