The VP, US ETF Delivery & Oversight is a significant and high-visibility role for the Infrastructure organization within State Street Investment Management’s Chief Business Office. You will work closely with ETF capital markets, internal partners within State Street Investment Management, custodians and other critical vendors to ensure optimal service delivery in support of our Americas product lineup. You will be responsible for coordinating the timely resolution of ETF operational service issues, as well as ownership and completion of service requests from key business partners. In addition, you will keep ownership over key performance indicators, service level guidelines and provide performance reporting on the overall health of the operating platform on a regular basis. This is a unique opportunity to join an innovative and rapidly expanding ETF business.

Your Responsibilities:

• Coordinate ETF service delivery for the business across various operational teams and locations
• Create and maintain operational procedures, workflows, metrics and quality controls to ensure consistent standards for the Americas ETF operating platform
• Act as primary point of contact for capital markets and other internal partners responsible for interacting with the primary market
• Lead oversight and collaborate with third party service providers, tracking performance and reporting metrics against established service levels
• Be a dedicated and knowledgeable resource for capital markets, sales and other internal parties with operating platform related inquiries and requests
• Maintain and improve the existing operating platform infrastructure, leading key operating platform improvement projects through the development and ownership of detailed project plans
• Own operating platform issue communication and resolution workflow; maintain excellent and timely communication among all involved parties
• Determine solutions by working with appropriate internal parties on outstanding issues
• Ensure full issue resolution and completion/retention of all required documentation, working across key teams and constituents (Funds Management, Risk, Compliance, etc.)
• Demonstrate understanding of the impact of problems across the organization and facilitate collaborative solutions

Skills and Qualifications:

• Bachelor's Degree in related field (MBA a plus) with 5+ years of ETF operations experience
• In depth knowledge of ETF business and advanced understanding of ETF ecosystem
• Strong process orientation and ability to use operations and technology to respond appropriately and support a dynamic ETF platform
• Detail oriented with ability to focus and multi-task in fast-paced work environment
• Ability to develop and maintain collaborative working relationships within State Street Investment Management and with external partners to seek solutions quickly and effectively
• Ability to execute and lead projects to a successful conclusion
• Ability to influence at senior levels of the firm
• Highly motivated and a valuable team member. A self-starter who approaches work enthusiastically and demonstrates initiative

About State Street Investment Management

What We Do. As the asset management arm of State Street Corporation, State Street Investment Management has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Investment Management our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: State Street Investment Management

Salary Range:

$110,000 - $177,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.