Who we are looking for

The ideal candidate should have financial service experience and the ability to manage multiple tasks in a fast-paced and dynamic environment. The candidate will need to supervise with operational focus in area of functional expertise and manage the activities of individual contributors or supervisors in a section or department with accountability for results in terms of costs, strategies and employees.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Vice President in the Institutional Transfer Agency, you will:

• Direct the management of one or more operational areas with a complex function, ensuring all activities adhere to a robust and uncompromising control environment.

• Lead and develop teams to achieve the goals of the Transfer Agent and State Street, with a strong focus on cultivating a workplace where employees are empowered to grow their careers and reach their full potential.

• Foster successful interaction with clients, vendor organizations, and other areas of the bank, consistently delivering exceptional service and building long-term, trusted relationships.

• Assess staffing needs, recruit, select, train, evaluate, and develop teams, prioritizing both operational excellence and employee engagement.

• Oversee all controls and deliverables within your area of responsibility, working with multiple internal and external partners to ensure no service interruptions or failures, while maintaining the highest standards of compliance and risk management.

• Develop and implement process improvements and effectively manage change to ensure departmental and organizational objectives are met, always with a focus on control, quality, and continuous improvement.

• Resolve escalation items with a solutions-oriented mindset, balancing risk mitigation with business needs.

• Manage direct and indirect budgetary responsibilities effectively.

• Present effectively to internal and external parties, including clients, demonstrating a leadership style that inspires confidence and trust.

• Formulate, recommend, and implement departmental goals, policies, and budgets that reinforce a culture of accountability, integrity, and professional growth.

• Manages other projects or tasks as assigned.

What we value

These skills will help you succeed in this role.

• Inspires and empowers teams, promoting continuous learning and growth.

• Demonstrates commitment to a strong control environment and risk management.

• Sets high service standards, delivering excellent client support and solutions.

• Takes ownership and models accountability and integrity.

• Ensures accuracy and quality through attention to detail and operational excellence.

• Exhibits strong organizational and analytical skills to manage complex priorities.

• Manages time effectively, prioritizing and delegating for team success.

• Communicates clearly and transparently across all organizational levels.

• Builds collaborative relationships with teams, departments, and clients.

• Leads by example, fostering a positive and high-performance environment.

Education & Preferred Qualifications

• BA/BS required with a minimum of 10 years’ experience in financial services; advanced degree is preferred.

• The incumbent must have 5 - 7 years’ management experience.

• The incumbent should possess substantial operational background.

• The incumbent must possess superior written and verbal communication skills.

• The incumbent must possess strong analytical, problem-solving and organizational skills.

• The incumbent must possess strong interpersonal and influencing skills.

Salary Range:

$115,000 - $182,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.