Who we are looking for

The role holder will be responsible for the oversight of the Investor Services client service team (A1’s, A2’s & Senior Associates), management of the client relationships and acting as a point of escalation for the team on any technical issues. They will ensure that policies and procedures are followed and that best practices are applied. They will continuously look for enhancements to create greater efficiencies and productivity within the team.

What you will be responsible for

• Responsible for the final sign off on internal (e.g. NAV), client and investor reporting to ensure all fund activity is recorded accurately and in line with agreed Policies and Procedures Including taking full ownership on daily, cash and trade reconciliations.

• Oversight of the Investor Services team, managing key priorities on a daily basis, planning teamwork, managing team resources including recruitment of new staff.

• Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction.

• Act as a point of contact for client escalation.

• Develop and implement key improvements on process, procedures and new policy changes into the department.

• Work with internal development on system enhancements to improve efficiency and productivity within the team.

• Promote a risk awareness culture within the team to drive the zero-error policy.

• Proactively identify gaps in internal key controls and work with wider IS manager/director group to close gaps.

• Responsible for the effective management of the team and all associated HR Policies, performance and career developments.

• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.

Education & Preferred Qualifications

• Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.

• 4 -6 years Fund Administration experience with at least 2 years people management experience.

• Proficient in Microsoft Office applications in particular Excel.

• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.

• Experience in Client Relationship Management is essential for this role.

• Good working knowledge of AML and regulations impacting the industry.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.