What we are looking for

The Data Services Sr Associate will join a team that delivers mission critical data as a service by deploying professionals globally in a follow the sun model. We manage vendor, third party and client directed data and deliver business ready information to support trading, compliance, investment oversight and other functions. We provide streamlined access to reference, pricing, benchmark, ESG, holdings and other key data domains.

What you will be responsible for

As a Data Services Sr Associate, you will be responsible for tracking and responding to client inquiries via email or phone as they arise. New request or cases will to be entered into our Salesforce Portal. The Associate will provide high level customer services and support by creating and triaging cases for appropriate team members and filtering or escalating inquires as necessary.

What we value

Ability to effectively communicate information (orally and written) to internal and external clients

Attention to detail

Data Entry

0-1 year experience in a related technical customer service role, Will highly consider a new graduate

Proficiency with MS Word, Excel, and Outlook

Solid organizational and interpersonal skills

Enjoy and thrive working in a team-oriented and fast paced environment

Experience with Salesforce.com a plus

SQL experience a plus

About State Street

What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Discover more at www.StateStreet.com/careers

Careers in Financial Services | State Street Corporation

State Street has more than 30,000 employees worldwide providing world-class financial service. Interested in joining us? Inquire today.

Salary Range:

$41,600 - $57,200 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.