We are seeking a senior executive to lead end-to-end service delivery for our Alpha platform—spanning client implementation, global operations, and technology-enabled services across front, middle, and back-office functions.

As Head of Service Delivery, you will play a critical role in driving client outcomes, enabling platform adoption, and scaling a modern, digitized operating model. You will partner closely with clients and senior leaders across the firm to deliver consistent, high-quality service and accelerate transformation.

Key Responsibilities

• Own end-to-end service delivery across the client lifecycle, from onboarding and implementation through ongoing operations, ensuring high-quality, scalable outcomes and a differentiated client experience
• Lead complex global implementations, driving clear governance, execution discipline, and alignment across internal teams, clients, and partners to deliver against strategic objectives
• Define and execute a scalable global service delivery model, aligning strategy, operating structure, and processes to support growth, increasing complexity, and platform adoption
• Partner with Technology and Product to advance platform capabilities, enabling a more digitized, automated, and data-driven service model
• Oversee front-to-back global operations, ensuring consistent performance, resilience, and service excellence across regions and client segments
• Drive transformation and continuous improvement, enhancing efficiency, scalability, and client outcomes while embedding strong execution discipline and performance management
• Maintain robust risk, control, and governance frameworks, ensuring alignment with regulatory requirements and enterprise standards
• Serve as a senior client partner and executive sponsor, building trusted relationships and engaging on strategy, performance, and long-term value creation
• Lead and develop a high-performing global organization, fostering a culture of accountability, collaboration, and innovation

What We’re Looking For

• 15+ years of experience in financial services, operations, or platform-based service delivery
• Proven track record leading large-scale transformations and complex client implementations
• Deep knowledge of front-to-back investment operations and technology-enabled service models
• Strong executive presence with the ability to influence senior stakeholders and clients
• Experience leading global teams in complex, matrixed organizations
• Expertise in operational excellence, risk management, and scalable delivery models

Salary Range:

$300,000 - $412,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.