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Sr. Onboarding Analyst - Charles River - AVP

State Street

State Street

IT
Burlington, MA, USA
Posted on Wednesday, January 24, 2024

Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the worlds’ largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings.

This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations/Onboarding and SaaS strategy.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), which became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management, and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, which was launched in 2019.

Join us if delivering next-generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

Responsibilities:

  • Responsible for ensuring efficiency, availability, and configuration of the Charles River SaaS platform by providing solutions based on sound technical knowledge.

  • Build tools to start, stop, configure, and monitor Charles River engines/Processes and to integrate them with standard monitoring/deployment tools.

  • Adopt, customize, and implement industry standard DevOps policies and DevOps procedures.

  • Create and maintain automated scripts that will build, configure, deploy, and test applications deployed to different environments, maintain, support, and enhance Charles River continuous integration environment.

  • Interact and work with multiple internal teams for client onboarding activity.

  • Work hands on with the system, installing and configuring it and testing that it meets the customer’s technical and business requirements.

  • Support and interact with clients to setup onboarding and prepare client’s Production Environment. Triage and analyze technical issues, including performance and connectivity issues.

  • Learn on the job and explore new technologies with little supervision.

  • Working with CRD colleagues to smoothly transition new clients to production operation.

Requirements:

  • Experience in managing and installing mission critical production software application in a SaaS environment.

  • Experience in DevOps (or related) technologies.

  • Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.

  • Proven ability to work in a mission-critical operations and support environment.

  • Experience or familiarity with servers and networks is preferred.

  • Experience with SQL, MS SQL Server experience is preferred.

  • Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is an advantage.

  • Periodic off-hours support for client go-live activities.

Qualifications:

  • 5+ years of experience and a Bachelors Degree in a technical discipline such as Computer Science, Engineering, Mathematics, Statistics, MIC/CIS, etc.

  • Experience with automation using any scripting languages such as Python/Perl/PowerShell etc.

  • Experience with automation using any scripting and tools like Ansible, RunDeck, Puppet, Chef is a plus.

  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

  • Database software or IT technical experience.

  • Previous experience with Charles River IMS or any other securities trading software is an advantage.

  • Any experience with the following is preferred: Web technologies, databases, server operating systems, servers, basic networking , job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.