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Global Billing Platform Operations and Transformation Delivery Lead, VP

State Street

State Street

Operations
Quincy, MA, USA
Posted on Tuesday, February 6, 2024

Role Summary & Role Description

This role would provide leadership to overall Global Billing E2E processes, strategic process improvement, and management of both global “Run the bank” and “Change the bank” technology teams. It is a multi-year, multi release program of work, with extensive transformation across both our technology and operations functions of the organization and requires an understanding of the complexity of balancing and prioritizing of client, compliance, regulatory requirements with BAU priorities.

Key Responsibilities:

  • Manage and provide leadership of the Global Billing teams that support end to end processing for Billing using; Oracle Revenue Management and Billing (ORMB), Oracle Analytical Solution (OAS), Client Setup Application (CSA), Datahub (DMH), and Billing Express.
  • Ability to work cross-enterprise to define and prioritize delivery enablers that drive targeted business outcomes and ensure focus on these outcomes is maintained through program delivery
  • Manage and provide leadership of the “Business as Usual” operational support team that includes technical support, including troubleshooting and issue resolution to ensure platform stability
    • Partner with Application Resiliency Organization (ARO) team whose team provides L1/L2 support for the billing applications
    • Ensure the BAU structure, processes and team dynamics keep pace with the bank and industry standards
  • Manage and provide leadership of the “Change the bank” transformation team
    • Provide strategic thinking & solutioning for business driven demands
    • Work across the GTS leadership, to ensure we are able to articulate and deliver technology strategy which meets the demands and requirements of the businesses we serve
    • Ensure project deliverables meet the expected business outcomes whilst managing appropriate delivery risk profiles ensuring timely delivery and within agreed budget

Core/Must have skills

  • The candidate will have 10 + years of leadership experience in the financial or technical domain. Understanding of client billing lifecycle process and technology.
  • Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively and across Operations and Technology
  • Ability to manage challenging stakeholders, delivery of difficult messages and pro-actively managing effective communication
  • Extensive, in-depth relevant experience in program management, including experience of leading multi-year, cross-functional and enterprise-wide program specifically in global billing technology functions
  • Strong project planning skills and expertise in large, complex program management, across multiple work-streams; releases and complex data migrations, whilst using industry standard methodologies
  • Demonstrated experience of leadership roles in the production environments within a fast pace, daily deliverable financial organization.
  • Experience implementing Oracle Revenue Management and Billing (ORMB) and Oracle Analytics Server (OAS)

Education & Preferred Qualifications

  • Bachelor’s degree/University degree or equivalent experience.
  • Proven problem solving, communication, interpersonal, and analytical skills
  • Demonstrated experience working with senior IT software \ engineering \ finance specialists

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity aocial Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$135,000 - $210,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.