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Alpha Professional Services Lead - Atlassian Certified - Vice President

State Street

State Street

Sales & Business Development
Boston, MA, USA
Posted on Tuesday, April 9, 2024

Who we are looking for

The State Street Alpha Professional Services team is looking for qualified individuals with a strong background in business operations, project management, database analysis, workflow design, system flows and business architecture in order to create client solutions and execute the implementation of the industry’s first ever front-to-back client servicing platform.

Why this role is important to us

The team you will be joining is a part of the Alpha Professional Services – the Client Integration Group. Our group works with many other areas of State Street Corp. to deploy the Alpha Platform to many of the investment industry’s larger firms. The Alpha Platform is the first open front-to-back platform providing our clients with solutions for front office, middle office and back office needs.

What you will be responsible for

As Alpha Professional Services Lead you will

  • Drive a global rollout of Jira and Confluence including creation / management of a standardized client deployment plan, client task workflows, customized client fields and standardized management reports and dashboards.
  • Meet with internal stakeholders to identify potential Jira projects and implement them creating efficiencies in the client deployment process.
  • Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
  • Conduct training for employees and new hires on the tool set regarding how to use the tools, new functionality, etc
  • Produce regular progress/status reports on the global rollout of the toolset
  • Serve as the first point of contact for our Alpha team for issues, questions, clarifications about Jira/Confluence
  • Navigate complex client relationships, build strong business relationships and manage expectations with client stakeholders
  • Contribute to the definition of a standard implementation framework and continuous improvement of the model to drive efficiencies as adoption increases
  • Become a product and platform SME on State Street's front-to-back platform

What we value

  • Experience in the financial business / investment industry
  • Experience in administering program / project / product management tools
  • Experience as a Jira / Confluence administrator or super-user.
  • Experience with advanced JIRA / Confluence concepts like project plan creation, workflow rules, roles and entitlements, centralized management reporting and etc.

Education & Preferred Qualifications

  • Bachelor’s degree or higher.
  • 7+ years of financial industry experience across front office functionality along with middle (IBOR) and back office systems, services and data domains.
  • Extensive knowledge of advanced Jira / Confluence concepts and functionality.
  • Client engagement and expectation management across the project life cycle. Being able to create, drive and execute deliverables pertaining to the creation / deployment of standard Alpha implementation plan.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$120,000 - $202,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.