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Sailpoint Technical Support Lead Engineer

State Street

State Street

IT, Customer Service
Quincy, MA, USA
Posted on Thursday, May 16, 2024

State Street’s Global Cybersecurity (GCS) Identity and Access Management (IAM) Department is seeking an SailPoint Technical Support Lead Engineer.

What you will be responsible for

  • Manage/mentor team members, and provide training as required.
  • Lead ongoing operational technical support team for SailPoint.
  • Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
  • Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
  • Exhibit integrity and ability to follow through on commitments and deadlines.
  • Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
  • Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.
  • Engage the External Software Vendor Partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered to.
  • Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
  • Should be flexible with working hours to support the project when the business need arises.
  • Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
  • Serve as an escalation point for IAM application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Own Root Cause Analysis and Problem Management for (IAM) Issues.


  • Master’s or Bachelor’s Degree in Computer Science or engineering.
  • 7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.
  • Manage/mentor team members, and provide training as required.
  • Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,
  • Excellent analytical and interpersonal skills.
  • Excellent verbal, written communication and presentation skills.
  • Very strong practical experience in implementing large mature incident and change management processes
  • Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
  • Experience in building, managing diverse geographically located teams and championing customer satisfaction.
  • Experience in support or implementation of IAM products.
  • Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.

Technical Skills.

  • Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
  • Experience with UNIX/Windows Shell/batch scripting.
  • Strong database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.
  • Experience with GitHub source code repository.
  • Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.
  • Experience in Autosys, Dynatrace, Splunk monitoring tools.
  • Experience with MFA, Privileged access management
  • Experience with Access controls using Active Directory, LDAP and SSO
  • Experience in Java, Bean Shell/JavaScript, JSP/Servlets, SQL, PowerShell, and XML.
  • Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.
  • Direct Client Experience, including working with client teams in an on-site and offshore model.
  • Comprehensive knowledge on UNIX.
  • Knowledge in PL-SQL and solid understanding in SailPoint Database.
  • Knowledge of incident, problem, change process handling along with DevOps.
  • Good Demonstration and Documentation skills (should be independent to write RCA, SOP's and KB development).
  • Experience in Windows Server and configuration.
  • Experience on Java, Web services, XML and Database query and reporting.
  • Experience in a Multi-Forest Active Directory environment in a large enterprise.

Additional Preferred Experience

  • Experience with Vendor Software such as ServiceNow, Workday, and Azure/AWS Cloud.
  • Experience with State Street PaaS, IaaS+ Private Cloud Framework.
  • Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage.
  • Experience in LDAP, PKI, and SSL technologies would be an advantage.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.