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Developer Advocate

Toast

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Software Engineering, Legal

Boston, MA, USA

Posted on Friday, February 24, 2023

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast continues to grow its partner ecosystem, and the Developer Advocate role will be a critical part of this growth. As a Developer Advocate on the Developer Relations team you are the voice of Toast with external developers (partners and customers) that are integrating with Toast, and you are the voice of these external developers for Toast engineers and product managers. This position plays a central role in the integration partner onboarding, development, and maintenance processes. With accountability for ensuring integrations and partnerships are released successfully, this role requires someone with a combination of strong skills in project management, technical investigation, communication, and coordination of resources from a variety of supporting teams. This position works closely with Product Management, Engineering, Sales, and Customer Support. This position can either be remote, onsite in one of our offices, or a hybrid of both, based in the USA.

About this roll* (Responsibilities)
As a Developer Advocate you will:

Serve as the primary technical resource for external developers building integrations with the Toast platform
Provide developers with detailed feedback on bugs, compliance issues, and how to align with development best practices
Work with our business development, partner product marketing, and customer success teams to move integration projects through the pipeline to launch
Create and evolve the resources (tools, documentation, processes) necessary to ensure a delightful developer experience
Synthesize partner and customer feedback on Toast’s APIs and products, and present business case-based recommendations to the appropriate product management teams
Provide broad support to the partner ecosystem to share the value of integrating into the Toast Partner Ecosystem.

Do you have the right ingredients*? (Requirements)

Highly analytical and can quickly identify the root cause of issues by digging through API logs and source code.
Thorough understanding of REST APIs and working knowledge of at least one programming language.
Skilled at prioritizing and organizing multiple streams of work and can independently manage complex technical projects within a dynamic environment
Strong communicator and collaborator
Motivated by customer and partner delight

Special Sauce*:

Understanding of the hospitality space and the evolving market dynamics
Knowledge of JIRA and working experience with Agile/SCRUM teams
Familiarity with standard code release processes
Experience with SQL, Looker, and Splunk.
2 years of applicable experience in a partner or customer-facing roles, such as Technical Support or Developer Relations
Experience building and enabling communities
BS/BA or MS degree in Computer Science, Engineering, Mathematics, or a related technical field or equivalent practical experience

Our Spread of Total Rewards

Unlimited Vacation
Sabbatical opportunity after five years
Professional Development Reimbursement Program
Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
Various peer and company recognition programs
401(k) and matching
Medical, Dental, & Vision Coverage
Mental Health Benefits
Subsidized backup childcare

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$81,000—$130,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

This job is no longer accepting applications

See open jobs at Toast.See open jobs similar to "Developer Advocate" Mass Fintech Hub.

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Developer Advocate