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Chief of Staff, Fintech

Toast

Toast

People & HR, Operations
Boston, MA, USA
Posted on Wednesday, July 12, 2023

Toast (NYSE: TOST) is the leading all-in-one, restaurant platform built to power the restaurant industry. Our mission is to empower the restaurant community to delight their guests, do what they love, and thrive. Our purpose-built platform helps restaurants drive greater efficiency, grow their business, hire and retain staff, and manage their costs.

The Toast FinTech unit is responsible for all payments, lending, and innovative embedded finance products that power the restaurant industry. We process over $100B in GPV annually, originate over $175M in loans every quarter, and contribute approximately 60% of firm recurring revenues. Our business has grown ~50% over the past year. Now, more than ever, the Toast team is committed to continuing on the path it has set to build the best possible platform for our customers and accelerate growth.

About this roll* (Position Description and Responsibilities)

We are looking for a Chief of Staff for the FinTech business at Toast. The ideal candidate is a Senior Business Partner who would help the FinTech team drive strategic planning and business management across the organization, will be part of the FinTech Senior Leadership team, be a counselor to our broad leadership team, and drive successful select critical projects to a successful execution and completion. Additional details about the role include:

Drive Business Management: Refine the Operating System(management cadence, decision making, goal setting process, etc.) for how the FinTech organization operates, drive accountability across the entire organization, develop and track OKRs (Objectives, Key Results)

  • Drive Strategic Planning: Drive the Strategic Planning process to integrate corporate and business growth objectives, into an integrated strategy. This includes facilitating offsites with the senior leadership team

Strategic Counselor: Be a proactive counselor to the FinTech senior leadership team on strategic and business management issues, and influence FinTech’s overall trajectoryProvide leadership on select business initiatives: Drive execution and leadership oversight on select cross-enterprise strategic initiatives, and support select inorganic deals.Drive Communication and Engagement agenda: Quarterback communication and engagement strategy for 300+ strong global FinTech organization

This is a great opportunity to lead a critical function with direct exposure to senior leadership, with clear succession into a business/LOB leadership role. The role reports into the General Manager for FinTech

Do you have the right ingredients*? (Requirements)

The ideal candidate will have relevant experience driving and influencing the business trajectory of a business with a track record of success:

  • 5-7 yrs of Business Management, Management Consulting/Strategy, experience
  • Exposure to financial services, and banking - payments, lending, and banking experience preferred
  • Proven experience developing & maintaining relationships with multiple stakeholders, and senior executives
  • Ability to work effectively at all levels of an organization and build strong relationships with team members, managers, and senior executives to drive successful completion of the work
  • Ability to clearly articulate ideas, both written and oral, to internal and external audiences
  • Excellent critical-thinking skills with ability to structure and solve complex business problems
  • Strong experience in shaping organization’s strategy, business management framework, and making decisive bets to advance the business
  • Strong work-ethic with ability to multi-task in a fast-paced environment under tight deadlines
  • BA/ BS or equivalent degree, preferably with a STEM or financial/ business discipline

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

*Bread puns encouraged but not required

#LI-DNI

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$181,000$290,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!