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Sr. Product Manager- Account & Billing



Boston, MA, USA
Posted on Saturday, May 25, 2024

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Toast Account and Billing team is responsible for providing self service experiences and capabilities to ensure customers intuitively know where and how to manage their business relationship with Toast.

As a Product Manager of Account and Billing, you will spearhead initiatives that will provide customers with the ability to easily understand their contract and bills, to view and manage subscriptions, and in general manage critical account information as needed to do business with Toast.

About this roll* (Responsibility):

  • Work with the Director of Product Management to create a well-thought-out product vision and strategy for the Account space. Mentor peers in the customer experience space.
  • Understand the business needs and strategy and build a product-specific vision and strategy, including helping set North Stars and Key Levers for the domain and outline your product’s roadmap
  • Own and manage account products, where you will create product specs, review business analysis for prioritization, product performance metrics
  • Work to understand the e2e experience across the account space, include the pain of your internal customers and synthesize those quantifiable opportunities into a roadmap.
  • Collaborate with Business Systems teams (BTT) to develop a future of billing that meets our customer and business needs.
  • Perform market research and competitive analysis to understand best in class processes for billing and account management.

Do you have the right ingredients*? (Requirements)

  • Prior product experience working on a platform team.
  • Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to more junior team members.
  • Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
  • Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes.
  • Excellent ability to utilize data to anticipate and design products.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • A plus: you have worked on billing experiences prior.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$103,000$165,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.