Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Reporting to the Manager of the PeopleHub, North America, this role will coach front-line leaders including the Customer Success and Hardware Operations departments at critical moments in the employee lifecycle to ensure an equitable, inclusive, and respectful experience for all employees. You will enable our leaders of today to be leaders for the future through coaching and support to develop long-term, scalable leadership skills. ‬The People Hub Partner must be able to perform work with little supervision, exhibit superb written‬ and verbal communication skills, handle a wide range of complex and highly sensitive employment situations ‭ with great efficiency.

A day in the life (Responsibilities)

• Act as a consultant to front-line leaders on performance management including:
• Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions
• Enabling leaders of leaders (up to Director level) to coach their own team on these expectation
• Advise on navigating low performance
• Support leaders to ensure equitable and consistent intervention for employees who require support to meet role expectations
• Navigate nuance, ask questions and appropriately engage and inform stakeholders such as employee relations as required
• Support the compassionate off-boarding of employees as required
• Identify (with support) what consultations are highest priority and sensitivity and Influence leaders to leverage self-service resources available today (e.g. Intranet, People Centers of Excellence) for out of scope requests
• Ensure policies, practices, and programs are administered in an equitable and consistent manner
• Partner with Functional People Success Partners, Employee Relations and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management
• Influence leaders to manage performance over the year, including leveraging key moments and data outside of the annual performance review cycle
• Investigate and manage conflict resolution scenarios effectively, facilitating productive conversations and outcomes.

What you'll need to thrive (Requirements)

• 2+ years in an HRBP or Talent Management or equivalent role
• Proven ability to coach and partner with leadership
• Strong experience working through labor relations situations and coaching managers
• Strong experience in performance management
• Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
• Strong teamwork, communication & cross-functional collaboration skills
• Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
• Solid understanding of HR practices, policies, U.S. employment law and statutory requirements
• Ability to drive meaningful insights and recommendations from data
• Excited about the future of AI and possesses the curiosity to integrate AI-driven solutions into our daily operations to enhance efficiency

Special Sauce* (Nice to Haves)

• Experience specializing in supporting performance management at scale
• Experience in supporting leaders across the country
• Demonstrated success in a high-growth organization

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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