About the Team/Role

Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service. Responsible for analyzing funded credit risk through the general maintenance of existing customers.

How you'll make an impact

1. Communicates effectively, orally and in writing, with customers to
negotiate and obtain immediate payment and resolve delinquent account
balances. Engages in on-going education with customers on terms and
conditions, alternative payment methods. Manages and avoids creating
conflict when interacting with customers. Ability to manage multiple
portfolios. Utilizes judgment and experience to make decisions that
effectively balance risk, quality, productivity, corporate objectives and
customer retention. Manage delinquencies from rolling to the next level.
2. Applies industry knowledge, departmental policies and procedures, and
Fair Debt Collection Practices Act to make appropriate collection
decisions. Demonstrates the ability to apply consistency in work
processes. Proficient use of multiple systems and collections tools to be
able to reach the right party contact. Appropriate documentation of
accounts and follow-up.
3. Self motivated, dependable and ability to work productively in a dynamic,
high energy, rapidly changing environment. Competitive, persistent &
assertive. Participates in associate education and development through
company training programs and pursuit of industry information.
4. Performs additional duties and participates in special projects as required.

Experience you'll bring

• Working knowledge of FDCPA and any other applicable Federal laws
• Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
• Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Working knowledge of Excel/Access
• Ability to be productive while maintaining quality
• Results Oriented
• Self-motivated
• Basic Skip Tracing knowledge