Lead Product Manager, Developer Experience
Wex
This is a remote position, however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY.
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.
As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, including the developer experience. We are looking for an experienced and visionary Lead Product Manager to architect, champion, and drive the holistic strategy of our unified Developer Portal. This is a critical, high-visibility role responsible for creating a world-class experience for developers who integrate with our APIs across our three core lines of business: Mobility, Corporate Payments, and Health. You will be the chief advocate for our external developer community, defining an outcome-oriented roadmap that will unlock new opportunities and streamline integration with the WEX platform, ultimately driving significant revenue growth and market differentiation.
How You'll Make an Impact
Define the Vision & Outcome-Oriented Roadmap: You will define, articulate, and relentlessly evangelize the multi-year product roadmap for the WEX Developer Portal, setting the strategic direction for WEX’s API ecosystem. This includes defining a strategic vision for exposing APIs from our Mobility, Corporate Payments, and Health divisions in a cohesive, secure, and user-friendly manner, always linking initiatives to measurable developer and business outcomes, and securing executive buy-in for strategic investments.
Be the Voice of the Developer & Drive Continuous Discovery: Champion the needs of our external developer customers. Lead the strategic direction of ongoing user research, leverage qualitative and quantitative feedback and study market trends to create a best-in-class developer experience, from API discovery and documentation to sandbox testing and onboarding. You will proactively identify unmet needs and validate hypotheses, and establish the processes and frameworks for continuous developer empathy and insight generation across product teams
Cross-Functional Leadership & Alignment: Collaborate closely with engineering, architecture, marketing, and business leaders from all three lines of business to align on shared problems, define API API product requirements collaboratively and ensure a seamless end-to-end developer journey. You will facilitate critical trade-off discussions and drive consensus, acting as a principal influencer and thought leader across the organization to shape API strategy and adoption.
Execute Iteratively and Deliver Value: Write clear and concise user stories and product requirements. Manage the product backlog, and prioritize based on validated learning and impact, and work hand-in-hand with agile development teams to deliver high-quality, incremental value on time. You will establish the prioritization frameworks and ensure that execution consistently delivers against the strategic objectives and measurable outcomes.
Measure Outcome and Impact: Define and analyze key performance indicators (KPIs) tied directly to developer and business outcomes for the developer portal, such as developer satisfaction (DSAT), API adoption rates, time-to-first-API-call, and overall platform engagement. Use data to drive continuous product decisions and report on progress to senior leadership, owning the narrative around the business impact and ROI of the developer platform.
How You'll Engage
Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value, and proactively identify opportunities for WEX to lead the market through its developer platform.
Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work, translating deep developer insights into innovative platform capabilities.
Results Focused: Leverage data to understand how the product is performing and prioritize work, demonstrating clear contributions to WEX's strategic goals and financial performance.
Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap
Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate, serving as a go-to expert and strategic advisor for API and platform initiatives.Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset, and is recognized as a subject matter expert both internally and externally.
Experience You'll Bring
10+ years of product management experience, with at least 3+ years focused on API products, developer platforms, or technical product management, with a track record of launching highly successful and scalable developer-facing products.
Undergraduate degree required, advanced degree is a plus
Expert-level understanding of REST APIs, API lifecycle management, authentication protocols (e.g., OAuth), and modern developer tools. You should be comfortable discussing technical concepts with engineers and architects and capable of driving architectural discussions related to API platform evolution.
Proven ability to create and articulate a compelling product vision and build a strategic roadmap from the ground up, balancing long-term goals with short-term wins and successfully gaining executive alignment and resource allocation for major initiatives.
Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels, from individual engineers to senior executives, and present complex concepts clearly to diverse audiences including C-level leadership.
A deep empathy for developers and a passion for creating intuitive, frictionless product experiences.
Demonstrated experience mentoring or leading product managers.
Ability to navigate highly complex technical and business landscapes, anticipating challenges and proactively developing solutions.
Bonus Points
Experience in the FinTech, payments, or B2B SaaS industry.
Prior experience launching or managing a public-facing developer portal.
Familiarity with API gateway technologies (e.g., Apigee, MuleSoft, Kong).
Bachelor’s degree in Computer Science, Engineering, or a related technical field.