Endpoint Engineer 2
Wex
About the Team & Role
As an Endpoint Engineer, you will be a key member of our global team, responsible for the engineering, deployment, and ongoing management of our endpoint infrastructure. You will play a crucial role in advancing our Digital Experience initiatives by using data and automation to proactively identify and resolve issues before they impact our users. This role requires a professional who is eager to innovate and committed to ensuring that our solutions meet and exceed business requirements.
How you’ll make an impact
Administering and maintaining our enterprise endpoint environment.
Developing and implementing scripts and automation to streamline IT processes and improve efficiency.
Troubleshooting and resolving complex endpoint issues, often in collaboration with a globally distributed team.
Participating in project planning and execution for new technology deployments and upgrades.
Contributing to the advancement of our Digital Experience by leveraging tools like Nexthink to monitor performance and user satisfaction.
Experience you’ll bring
Education and Experience:
A minimum of 3-5 years of related experience with a Bachelor's degree (preferred).
Or 1-3 years of related experience with a Master's degree.
Technical Skills:
Extensive experience with Windows Desktop Operating Systems in a multi-domain environment.
Advanced proficiency in PowerShell scripting and automation.
Strong experience with endpoint management tools such as Microsoft System Center Configuration Manager (SCCM), and image build tools.
Experience with Active Directory management and best practices.
A deep understanding of how to implement and enforce security policies on endpoints.
Familiarity with Group Policy Management
Proficiency in diagnosing minor network problems on endpoints
Professional Skills:
Strong analytical and problem-solving abilities to troubleshoot complex issues and identify root causes.
The ability to work collaboratively and effectively as part of a global team.
Excellent communication skills, including the ability to document technical procedures and communicate clearly with both technical and non-technical stakeholders.
The ability to multitask, establish priorities, and adapt quickly to change in a complex environment.
Preferred Qualifications
Experience with Digital Experience Monitoring (DEM) tools, specifically Nexthink.
Experience with OS migration projects.
A working knowledge of cloud services like AWS.
Experience working in a globally distributed team.
A working knowledge of Mac/Apple management (JAMF)